Daniel Bircher
Traverse City,MI
Summary
Over 20 Years of management experience between Lowe's and Home Depot. Detail oriented merchandising professional aiming to apply experience to new career. Results driven servant leader, who cares about team members and building a cohesive sales culture. Strong communication, organization and follow-up skills, with a track record of success.
Overview
20
20
years of professional experience
Work History
Business Owner
BOBAZ (Specialty Beverage Shop)
09.2022 - Current
- Hiring and training Talent
- Vendor relations
- Create workplace safety and performance guidelines
- Develop brand recognition
- Accounts payable and receivable.
Assistant Store Manager
Lowe's Home Improvement
10.2021 - 01.2024
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance
- Trained 100+ employees in inventory practices, POS systems, and product knowledge, contributing to 20% increase in customer satisfaction ratings
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Increased employee retention, training staff in effective customer service techniques and product knowledge. Increasing employee satisfaction survey by 15%.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates. Increasing customer satisfaction survey results top 10% of company.
Dept Supervisor
The Home Depot
12.2009 - 08.2021
- Ensured presentation of department, product placement and availability.
- Delegate to direct reports
- Equipment and Safety Trainer.
- Assist is sales and merchandising strategy and implementation.
Assistant Manager
Dice Home Center
01.2004 - 06.2009
- Accounts receivable
- Customer Service
- Inventory Management
- Contractor Accounts.
Education
General Studies
Alpena Community College
Alpena, MIElectrical Line Certification -
Northwest Lineman college
01.2021
High School Diploma -
Atlanta High School
01.2003
Skills
- Merchandising plan development
- Problem solving
- Administrative support
- Team building
- Microsoft Suite
- Organization
- Business Acumen
- Operational excellence
References
- Issac Hall, Store Manager, Home Depot, (509) 591-5937
- Mark Gaffney, Store Manager, Home Depot, (206) 718-4126
- Barbra Harmon, HR, Wolfline Construction, (803) 741-4171
Timeline
Business Owner
BOBAZ (Specialty Beverage Shop)
09.2022 - Current
Assistant Store Manager
Lowe's Home Improvement
10.2021 - 01.2024
Dept Supervisor
The Home Depot
12.2009 - 08.2021
Assistant Manager
Dice Home Center
01.2004 - 06.2009
General Studies
Alpena Community College
Electrical Line Certification -
Northwest Lineman college
High School Diploma -
Atlanta High School
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