Daniel Blanco
Denver,CO
Summary
Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Overview
7
7
years of professional experience
Work History
Heavy Equipment Operator
Brannan Sand and Gravel
Denver, CO
06.2024 - 12.2024
- Performed minor service on equipment and referred complicated mechanical issues to appropriate personnel.
- Operated multiple pieces of heavy equipment in a safe and efficient manner to excavate land for construction projects.
- Oversaw proper PPE use to facilitate working conditions compliant with safety regulations.
- Drove and maneuvered equipment in successive passes over working areas to remove topsoil, vegetation, or rocks.
- Identified hazardous materials on job sites and took action to mitigate and enhance safety.
- Operated equipment to move and position raw materials or finished components.
- Loaded and unloaded trucks with construction materials such as gravel, sand, and asphalt.
Seller
ROYAL PRESTIGE LLC
Denver, CO
07.2023 - 06.2024
- Cold called potential customers to generate leads
- Trained new employees on company policies and strong sales techniques
- Developed strong communication and interpersonal skills to build successful relationships with customers
- Maintained comprehensive product knowledge to assist customers in making informed decisions about purchases
- Collaborated with other selling experts to provide best customer experience
- Analyzed customer data and trends to identify new sales opportunities
- Negotiated pricing and discounts with clients
- Built rapport with clients by providing excellent customer service while promoting products or services
- Provided product information to customers and aligned products with customer needs to boost satisfaction
Heavy Equipment Operator
METRO PAVER INC
Denver, CO
07.2022 - 07.2023
- Performed minor service on equipment and referred complicated mechanical issues to appropriate personnel.
- Operated multiple pieces of heavy equipment in a safe and efficient manner to excavate land for construction projects.
- Oversaw proper PPE use to facilitate working conditions compliant with safety regulations.
- Drove and maneuvered equipment in successive passes over working areas to remove topsoil, vegetation, or rocks.
- Operated equipment to move and position raw materials or finished components.
- Identified hazardous materials on job sites and took action to mitigate and enhance safety.
- Loaded and unloaded trucks with construction materials such as gravel, sand, and asphalt.
Skid Steer Operator
schultz industries
Denver, CO
01.2022 - 07.2022
- Operated skid steer loader to move soil, gravel and other materials in a safe and efficient manner
- Demonstrated knowledge of proper operating techniques for loading and unloading material from the machine
- Efficiently transported heavy loads between various locations on job sites using the skid steer loader
- Expertly maneuvered heavy machinery through tight spaces in a warehouse environment
- Positioned lifting devices under, over, or around loaded pallets, skids, or boxes, and secure material or products for transport to designated areas
Tire & Wheels Technician
todo cauchos C.A
, VENEZUELA
07.2017 - 10.2021
- Developed strong communication and interpersonal skills to build successful relationships with customers
- Negotiated pricing and discounts with clients
- Collaborated with other selling experts to provide best customer experience
- Analyzed customer data and trends to identify new sales opportunities
- Collaborated with other sellers on staff to provide superior customer service experience
- Assembled mechanical components with the use of measuring instruments like micrometers
- Installed, adjusted, aligned, and balanced new parts to meet manufacturer specifications
- Preparation of cost estimates or specifications for repairs
- Balanced wheels, checked for correct fit, and rotated tires to maximize tire safety
- Operated specialized machines used for mounting and dismounting tires from rims efficiently
- Recognized defective tires and wheels to inform customers of repair or replacement options
- Used hydraulic lifts safely to raise vehicles off the ground during repairs or maintenance activities
Education
High School Diploma -
jose angel de alamo
venezuela07.2016
Skills
- Client relationship management
- Sales Techniques
- Customer Service Excellence
- Interpersonal Skills
- Account Servicing
- Contract Negotiation
Languages
- Spanish, Native
- English, Intermediate
Timeline
Heavy Equipment Operator
Brannan Sand and Gravel
06.2024 - 12.2024
Seller
ROYAL PRESTIGE LLC
07.2023 - 06.2024
Heavy Equipment Operator
METRO PAVER INC
07.2022 - 07.2023
Skid Steer Operator
schultz industries
01.2022 - 07.2022
Tire & Wheels Technician
todo cauchos C.A
07.2017 - 10.2021
High School Diploma -
jose angel de alamo
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