Daniel Block
Staten Island,NY
Summary
Dynamic and engaging Front Desk Coordinator with a proven track record at Dave and Busters, adept in administrative support and guest relations. Excelled in fostering loyalty through exceptional service, mastering POS systems, and leading team training initiatives. Demonstrates critical thinking and problem-solving skills, significantly enhancing customer satisfaction and operational efficiency.
Professional administrative expert with proven ability to manage front desk responsibilities and improve organizational efficiency. Brought valuable experience in client relations and office management. Known for strong teamwork skills and adaptability, ensuring seamless operations and positive outcomes.
Diligent [Desired Position] with strong background in managing front desk operations and providing exceptional customer service. Successfully coordinated daily administrative tasks and enhanced client satisfaction. Demonstrated proficiency in handling communications and resolving issues efficiently.
Professional with proven track record in managing front desk operations and enhancing client experiences. Skilled in administrative tasks, customer service, and communication, ensuring smooth daily functions. Strong focus on team collaboration and adapting to changing needs, reliably supporting colleagues and achieving results. Known for organizational abilities, problem-solving skills, and positive attitude.
Overview
8
8
years of professional experience
Work History
Front Desk Coordinator
Dave and Busters
02.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Contributed positively to the workplace environment through friendly interactions with colleagues while promoting teamwork.
- Developed strong relationships with clientele, fostering loyalty and repeat business.
- Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Trained all staff on front desk procedures and policies.
- Answered customer telephone calls promptly and appropriately handled needs.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected [Type] payments, processed transactions and updated relevant records.
Cart Attendant
Shoprite
08.2016 - 02.2017
- Collected carts left in parking areas and returned to retail stores.
- Assisted in training new hires on proper procedures related to cart attendant responsibilities, fostering teamwork and collaboration.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Offered carts to patrons.
- Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
- Cleared parking lot of litter and foreign debris.
- Improved customer satisfaction by efficiently collecting and organizing shopping carts in a timely manner.
- Adhered consistently to store policies on safety measures like wearing reflective gear while working outdoors.
- Utilized company-provided equipment safely and effectively while performing daily tasks such as cart retrieval or transport.
- Assisted customers with loading and unloading purchases, providing exceptional service and support.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Completed other assigned duties such as stocking shelves or bagging groceries when necessary, demonstrating versatility within the role.
- Maintained clean, orderly work environment free of hazards.
- Periodically disinfected carts preventing spread of disease.
- Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Gathered and consolidated carts, freeing up additional cart return spaces.
- Enhanced store appearance by regularly cleaning and maintaining cart storage areas and entryways.
- Maintained clear traffic pathways throughout the parking lot by removing abandoned carts in a timely fashion.
- Cleaned carts and repaired broken or damaged parts.
- Assisted co-workers in restocking and conducting inventory of store.
- Promoted a positive shopping experience through friendly interactions and assistance with customer needs.
- Provided excellent customer service by assisting shoppers with locating items, answering questions, and offering directions within the store.
- Removed broken and unserviceable carts from inventory for repair.
- Contributed to increased efficiency during high-volume periods by responding promptly to requests for additional carts from management or team members.
- Demonstrated strong attention to detail when inspecting carts for potential hazards or damage before returning them to circulation.
- Maintained an organized cart retrieval system to ensure consistent availability for customers during peak hours.
- Increased safety by promptly reporting any damaged or unsafe carts for repair or replacement.
- Collaborated with team members to maintain clean, safe, and presentable store premises at all times.
- Operated equipment while observing standard safety procedures.
- Assisted in receiving, stocking and distribution of merchandise.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Supported efficient store operations by returning stray merchandise to appropriate departments as needed.
Education
High School Diploma -
Tottenville High School
Staten Island, NY06-2015
Skills
- Administrative skills
- Administrative support
- POS systems
- End-of-day reporting
- Problem-solving skills
- Phone call direction
- Visitor check-in skills
- Multi-line phone systems
- Listening skills
- Guest relations
- Guest services
- Greeting visitors
- Team building
Accomplishments
Special Olympics USA games umpire 2022
special Olympics unified cup 2022 Detroit referee
special Olympics world games Berlin 2023 referee
special Olympics athlete leadership council 2025-2027
autism speaks walk Staten Island logistics chair 2016-2022
Timeline
Front Desk Coordinator
Dave and Busters
02.2022 - Current
Cart Attendant
Shoprite
08.2016 - 02.2017
High School Diploma -
Tottenville High School
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