Daniel Bohler
El Paso ,TX
Summary
Proven leader with a track record of enhancing customer experiences through complex problem-solving and effective team leadership. Skilled in client advocacy and verbal communication, consistently achieving quality standards and fostering community among users. Demonstrates exceptional ability to maintain composure under pressure, driving team success and exceeding performance targets. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Customer Experience Specialist
Teleperformance USA
08.2022 - Current
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
- Complied with corporate confidentiality policies and handled customer information properly to guarantee information security.
- Improved user experience by monitoring and addressing inappropriate content on social media platforms.
- Investigated and resolved complex content issues to achieve turnaround times and standards of quality.
- Spearheaded initiatives to gather user-generated content from followers, showcasing authentic brand experiences while fostering a sense of community among users.
Tech Consultant
Target
08.2021 - 02.2022
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
Bartender Shift Manager
TopGolf
02.2018 - 08.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
Education
Associate of Arts - Kinesiology
El Paso Community College
El Paso, TX12.2024
Technical Degree - Class A CDL
Western Technical College
El Paso, TX03.2022
Skills
- Complex Problem-Solving
- Team Leadership
- Teamwork and Collaboration
- Calm Under Pressure
- Verbal and written communication
- Problem Resolution
- Client Advocacy
- Customer Service
- Policies and Procedures Adherence
Timeline
Customer Experience Specialist
Teleperformance USA
08.2022 - Current
Tech Consultant
Target
08.2021 - 02.2022
Bartender Shift Manager
TopGolf
02.2018 - 08.2021
Associate of Arts - Kinesiology
El Paso Community College
Technical Degree - Class A CDL
Western Technical College