Daniel Bollinger
San Antonio,Texas
Summary
Results-driven business analyst and customer-centric professional with over 10 years of experience providing diverse operations assistance in fast-paced environments. A broad scope of experience interfacing with vendors, clients, senior management, and fellow support staff. Seek opportunities that are cost-effective solutions leading to more efficient opportunities. Building partnerships and consulting effectively at all levels using open and clear communication with demonstrated strategic vision and disciplined execution. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Petty Officer First Class
United States Navy, Boatswain's Mate
03.2013 - Current
- Handled administrative requirements, maintained records and submitted operational reports.
- Led team in developing strategic plans to meet operational objectives.
- Monitored and assessed mission progress and provided updates to command.
- Directed tactical operations in complex and challenging environments.
- Handled risk management assessments and supervised decisions.
- Implemented and managed controls to comply with laws and regulations, agreements and SOPs.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Mentor and supervise 82 personnel within unit, providing positive guidance for professional and personal development.
Mortgage Loan Processor
Wells Fargo & Company
08.2020 - 10.2022
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Trained newly hired employees to provide information regarding processes, procedures and deadlines.
- Conducted weekly one-on-one meetings with employees to provide performance evaluations, resolve issues and answer questions.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action to deescalate and resolve complaint.
- Monitored pipelines to track and log status of loans.
- Handled any conditions sent from underwriting departments.
- Processed mortgage loan applications accurately and successfully for over 2 years
Customer Service Lead
Publix Super Market
08.2011 - 06.2020
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Shift Supervisor
Steak N Shake Restaurant
05.2007 - 08.2011
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Hired, trained, and mentored staff to meet and exceed high-quality standards.
- Delivered successful training to more than 50 employees during tenure, educating on successful work processes and productivity strategies
Education
BBA - Business Administration And Management
Saint Leo University
Saint Leo, FL08.2018
Skills
- Project Management
- Conflict Resolution
- Training and Mentoring
- Attention to Detail
- Customer Service
- Employee Training
- Schedule Management
- Safety Procedures
- Risk Management Assessments
- Quality Assurance
- New Hire Training
- Team Building and Leadership
Timeline
Mortgage Loan Processor
Wells Fargo & Company
08.2020 - 10.2022
Petty Officer First Class
United States Navy, Boatswain's Mate
03.2013 - Current
Customer Service Lead
Publix Super Market
08.2011 - 06.2020
Shift Supervisor
Steak N Shake Restaurant
05.2007 - 08.2011
BBA - Business Administration And Management
Saint Leo University