Daniel Bollinger
Englewood,CO
Summary
My current goal is to obtain a position as a Customer Service provider where I can maximize my management skills, quality assurance, sales, trouble shooting, program development, and training experience. I am a responsible team player who goes out of my way to help others. I always get the job/ project finished in a timely matter without losing sight of quality and customer service. Customer-focused provider with a proven capacity to troubleshoot issues to ensure customer satisfaction. I'm a Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance. Hospitable Restaurant Manager versed in overseeing staff and handling daily cash deposits. Generates new business through creative use of SEO and social media. Diligent and fully invested in exhibiting steadfast leadership in high-pressure situations to improve team strength.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Papa Murphy's
Golden, CO
08.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Line Cook Supervisor and Snack Shack/Bar Manager
Hiwan Golf Club
Evergreen, CO, CO
08.2023 - 09.2024
- Coordinated seamless shift transitions by maintaining thorough handover notes and clear communication channels among team members.
- Streamlined communication between front-of-house and back-of-house staff, reducing order errors and enhancing guest satisfaction.
- Overhauled kitchen organization system, increasing workspace functionality and expediting meal preparation times.
- Mentored junior cooks for improved cooking techniques, resulting in higher quality dishes and increased customer satisfaction.
- Cooked multiple orders simultaneously during busy periods.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
- Adhered to portion controls and presentation specifications.
- Kept stations stocked and ready for use to maximize productivity.
- Ran and operated a poolside bar and snack shack for 2 summers in a row, where I trained staff in the front and back of the house and coordinated special events.
Restaurant Manager
Tacobell
10.2021 - 07.2023
- Prepared annual budgets with controls to prevent overages
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Developed effective business plans to align strategic decisions with long-term objectives
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Lead Line Cook
Qdoba
02.2022 - 11.2022
- Washing dishes several times daily with consistent care, attention to detail and quality
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
Cook's Assistant
Del Friscos
01.2019 - 12.2019
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation
- Distributed food during busy peak periods to drive customer satisfaction
- Designed dynamic and seasonal menus
- Maintained efficiency and flow of [Type] kitchen by helping lead cook complete [Type] tasks.
Education
Associate of Arts - Business
Adams State University
Alamosa, COSkills
- Recruitment
- Effective leader
- Staff training/development
- Efficient multi-tasker
- Employee scheduling
- Operations management
- Food preparation and safety
- Verbal and written communication
- Supply Ordering
- Promotional planning
- Store operations oversight
- POS Systems
- Team Development
- Customer Service Management
- Talent Recruitment
- Operations Management
- Employee Training
- Shift Scheduling
- Customer Service
- Inventory Management
- Leading Staff Meetings
- Employee Scheduling
- Sales Analysis
- Staff Supervision
- Employee Terminations
- Accurate Cash Handling
- Recruitment and hiring
- Shift checklists
- Bank and Safe Deposits
- Special Events
- Staff Management
- Outstanding communication skills
- Documentation And Reporting
- Team Building and Leadership
Certification
Food Management, Servsafe Certified, State Of Colorado
Timeline
Store Manager
Papa Murphy's
08.2023 - Current
Line Cook Supervisor and Snack Shack/Bar Manager
Hiwan Golf Club
08.2023 - 09.2024
Lead Line Cook
Qdoba
02.2022 - 11.2022
Restaurant Manager
Tacobell
10.2021 - 07.2023
Cook's Assistant
Del Friscos
01.2019 - 12.2019
Food Management, Servsafe Certified, State Of Colorado
Associate of Arts - Business
Adams State University
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