Daniel Bolyard

Answered inbound calls from customers concerning their accounts. Placed stock and custom orders from customers over the phone or via email. Suggested products to meet their needs. Make outbound calls to new and existing customers to seek additional sales and suggest alternate items if items were out of stock. Process returns and issue credits. Problem solved customer concerns and offered viable solutions. Train incoming Customer Service Representatives

Answered inbound calls from customers concerning their accounts. Placed orders from customers over the phone or via email. Suggested products to meet their needs. Place stock and custom orders. Process returns and issue credits. Problem solved customer concerns and offered viable solutions. Train incoming Customer Service Representatives.

Take inbound calls from customers concerning their accounts. Suggest additional services or make suggestions about their accounts before the customer wanted to cancel their services. Train incoming team members on systems and company policies. Fill in for managers when they were on vacations. Made follow up calls to customers who had requested escalated supervisor calls.