Daniel Bonner
Buckhannon
Summary
Dynamic leader with a strong background in customer service supervision. Known for resolving complex inquiries and fostering team development, contributing to improved service quality and operational efficiency. Creative content creator with a focus on developing engaging multimedia that enhances viewer retention. Skilled in video production, sound editing, and optimizing content strategies to drive audience growth and community engagement.
Overview
7
7
years of professional experience
Work History
Customer Service Supervisor
Tune & Fairweather
Buckhannon, WV
10.2022 - Current
- Supervise daily operations, ensuring adherence to customer service standards and protocols.
- Resolve complex customer inquiries, enhancing satisfaction and loyalty through effective problem-solving.
- Implement process improvements that streamlined workflows and reduced response times.
- Collaborate with other departments to address recurring customer concerns, improving overall service quality.
- Improve customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrate exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Content Creator
YouTube
Fairmont, WV
04.2020 - 09.2025
- Developed engaging video content aligned with audience interests to enhance viewer retention.
- Analyzed viewer feedback and engagement metrics to refine content strategy and improve future videos.
- Implemented SEO strategies to optimize video visibility and enhance search rankings.
- Developed engaging video content that increased audience retention and subscriber growth.
- Fostered community engagement through interactive live streams and social media integration.
- Established efficient workflows for video production process including filming, editing, thumbnail design, uploading, optimizing metadata.
- Developed a recognizable personal brand by establishing a consistent theme, style, and tone across all videos.
Customer Service Supervisor
Kroger
Clarksburg, WV
03.2019 - 04.2020
- Supervised daily operations, ensuring adherence to customer service standards and protocols.
- Trained and mentored team members on best practices for effective customer interaction.
- Resolved complex customer inquiries, enhancing satisfaction and loyalty through effective problem-solving.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Oversaw daily cash operations, ensuring accurate transactions and efficient customer service.
- Trained and mentored staff on best practices for register operation and customer engagement.
Education
High School Diploma -
Buckhannon Upshur High School
Buckhannon, WV05-2005
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Sound editing
- Audio-to-video synchronization
- Content production
- Audio mixing and mastering
- Content development
- Sound editing proficiency
- Video editing
- Audio editing
- Video production
Timeline
Customer Service Supervisor
Tune & Fairweather
10.2022 - Current
Content Creator
YouTube
04.2020 - 09.2025
Customer Service Supervisor
Kroger
03.2019 - 04.2020
High School Diploma -
Buckhannon Upshur High School