Daniel Book
Lincoln,NE
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 22 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
3
3
Certification
Work History
Training Brand Manager
Stanton Optical
Lincoln, NE
03.2020 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
General ManagerABO / CPOA
Eyemart Express LLC
Omaha, NE
07.2019 - 03.2020
- Under direction of their District Manager and/or Regional Vice President, General Manager will be responsible for ensuring that all customers who enter store are professionally assisted with purchase of eyewear
- Responsible for enforcement of all policies and procedures
- General Manager will perform sales, customer service, lab, and administrative work, in addition to ordering materials and supplies, inventory control, home office reporting, establishing and monitoring lab production, store sales, and quality goals
- This role is also responsible for establishing store budgets and cost controls, human resource functions (recruiting, training, coaching, counseling, and termination), P&L control, A/R control, store facility maintenance, and for establishing and maintaining positive doctor relationships.
- Developed and maintained relationships with customers and suppliers through account
General Manager ABO / CPOA
Americas Best Contacts And Eyeclasses
Lincoln, NE
11.2016 - 05.2019
- Achieve and maintain highest level of customer service
- Monitor and achieve profit, sales and performance goals (i.e
- Reviewing P&L)
- Monitor sales results against budgeted
- Ensure all store associates achieve and maintain highest level of customer service
- Investigate and compile competitive information
- Provide daily and weekly statistics to District Manager and corporate office
- Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions
- Hire, supervise and train all store associates
- Motivate associates to exceed performance standards
- Interface and maintain appropriate professional relations with doctor, other NVI associates and customers.
- Excellent communication skills, both verbal and written
Vision Center Manager ABO / CPOA
Walmart
Bellevue, NE
05.2015 - 11.2016
- Coordinates, completes, and oversees job-related activities and assignments
- Drives sales in Vision Center
- Ensures compliance with Company and legal policies, procedures, and regulations for Vision Center
- Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
- Ensures provision of quality eyewear
- Models, enforces, and provides direction and guidance to Associates on proper Customer/Member service approaches and techniques to ensure Customer/Member needs, complaints, and issues are successfully resolved within Company guidelines and standards
- Oversees implementation of and participates in community outreach programs, and encourages
- Associates to serve as good members of community
- Provides supervision and development opportunities for Associates in Vision Center
- Provides supervision and development opportunities for associates
- Upholds Company's Open Door Policy
Lead Optician ABO / CPOA
Nebraska Eye Institute
Lincoln, NE
03.2013 - 05.2015
- Frame buying and inventory control
- Manage budget and sales goals
- Provide hands-on instruction and guidance to technicians in all matters relating to frame and lens selection in accordance with current company objectives
- Provide feedback to office manager on technician's performance
- Review accuracy of work and recordings made by technicians, including lab orders, sales slips all other dispensary paperwork
- Provide feedback on performance of optical laboratories and frame companies
- Setting pricing as outlined by company
- Design frame board flow and layout for best sales results, specializing in fitting eyeglasses and making lenses to correct vision problems
- Low vision, binocular telescopes, and microscopes
- Extensive knowledge of latest technology in lens designs
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Lead Optician ABO / CPOA
Lincoln Vision Center
Lincoln, NE
09.2009 - 03.2013
- Sell and dispense lenses, eyeglasses, and other optical instruments
- Specialist in fitting eyeglasses and making lenses to correct vision problems
- Low vision, binocular telescopes, and microscopes
- Extensive knowledge of latest technology in lens designs
Optician ABO
Eye Care Specailties
Lincoln, NE
09.2008 - 09.2009
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
General Manager
Sears Optical
Lincoln, NE
05.2006 - 09.2008
- Prepared financial reports and providing budgetary controls
- Coordinated with staff members for sales growth of location and individual employee sales goals
- Analyzed and interpreted patients written optical prescriptions (from examining
- Doctor) to determine lens specifications required
- Measured patient's facial features
- Assisted patients in selecting style and color of eyeglass frames and lenses by advising them of size and shape best suited to both their facial features and to their optical prescriptions
- Prepared work order that gives optical laboratories information needed to fabricate lenses and to mount lenses in frames
- Verified accuracy of finished glasses by checking power and surface quality with special optical instruments
- Adjusted finished eyeglasses to fit patients by heating and shaping plastic frames, or by bending metal frames using pliers
- Instructed patients in use and care of eyeglasses
- Performed follow-up services, such as fixing broken frames, replacing temple screws, and adjusting and refitting glasses
- Scheduled patient's appointment, filing insurance, maintaining & documenting medical records of the patient.
Retail Manager
Eyemasters
Lincoln & Omaha, NE
03.2001 - 05.2006
- Quality control
- Laboratory work
- Dispensing eyeglasses
- Contact lens fittings and contact & frame sales
- Perform pre-examinations
- Insurance filing
- Prepared financial reports
- Planned department budget
- Responsible for purchasing all day to day operation supplies
- Supervised and coach a staff of 30 employees
Education
Associate of Applied Science - Information Technology
Southeast Community College
Lincoln, NE2013
Certification in Sales and Financing -
Oakwood Homes University
Bend, OR1998
Some College ( No Degree) - Accounting And Business Management
University of Nebraska - Lincoln
Lincoln, NE1994
Skills
- Training
- Billing
- Scheduling
- Sales
- Operations
- Inventory
- Payroll
- Staffing
- Purchasing
- Negotiation
- Recruitment
- Leadership
- Inventory Control
- Facility Management
- Problem Resolution
- Manager Coaching and Training
Certification
- Certified Para Optometric Assistant
- Certified Optician
- CMA - Certified Medication Aide
Elected Board Membership
- Nebraska Optometric Association Para Section Treasurer September 2017
- Nebraska Optometric Association Para Section Immediate Past President September 2015 to December 2017
- Nebraska Optometric Association Para Section President September 2014 to September 2015
- Nebraska Optometric Association Para Section President-Elect September 2013 to September 2014
- American Optometric Association Paraoptometric Resource State Relations October 2014 to December 2017
Timeline
Training Brand Manager
Stanton Optical
03.2020 - Current
General ManagerABO / CPOA
Eyemart Express LLC
07.2019 - 03.2020
General Manager ABO / CPOA
Americas Best Contacts And Eyeclasses
11.2016 - 05.2019
Vision Center Manager ABO / CPOA
Walmart
05.2015 - 11.2016
Lead Optician ABO / CPOA
Nebraska Eye Institute
03.2013 - 05.2015
Lead Optician ABO / CPOA
Lincoln Vision Center
09.2009 - 03.2013
Optician ABO
Eye Care Specailties
09.2008 - 09.2009
General Manager
Sears Optical
05.2006 - 09.2008
Retail Manager
Eyemasters
03.2001 - 05.2006
Associate of Applied Science - Information Technology
Southeast Community College
Certification in Sales and Financing -
Oakwood Homes University
Some College ( No Degree) - Accounting And Business Management
University of Nebraska - Lincoln