Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Daniel Bowden

Daniel Bowden

TECHNICIAN
Midland,GA

Summary

Professional technician with extensive experience in service management and technical support. Known for delivering high-quality solutions and maintaining operational efficiency. Strong focus on team collaboration and achieving results, with reliable adaptability to changing needs. Skilled in troubleshooting and customer service, valued for reliability and technical expertise.

Overview

30
30
years of professional experience

Work History

Lead Service Technician

Tennant Company
06.2019 - Current
  • Led troubleshooting and repair of cleaning equipment, ensuring optimal performance and reliability.
  • Trained and mentored 14 junior technicians on equipment maintenance procedures, inventory management and safety protocols.
  • Developed and implemented workflow improvements to enhance service efficiency and customer satisfaction.
  • Conducted regular inspections of equipment to identify potential issues and minimize downtime.
  • Managed inventory levels for parts and supplies, optimizing procurement processes for service needs.
  • Ensured compliance with safety standards and regulations during all service operations, promoting a safe work environment.
  • Enhanced team productivity, conducting thorough training sessions for new technicians.
  • Developed strong relationships with clients due to consistent reliability, professionalism, and attention to detail during all interactions.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.

Lead Diesel Mechanic

Georgia-Pacific
02.2017 - 12.2019
  • Led diagnosis and repair of diesel engines, ensuring optimal performance and reliability.
  • Oversaw maintenance schedules, minimizing downtime and enhancing fleet efficiency.
  • Mentored junior mechanics, fostering skill development and adherence to safety protocols.
  • Implemented process improvements that boosted service turnaround times significantly.
  • Coordinated with parts suppliers to ensure timely availability of necessary components.
  • Utilized diagnostic tools for troubleshooting complex mechanical issues effectively.
  • Maintained accurate records of repairs and services performed for compliance audits.
  • Enhanced workshop safety by enforcing strict adherence to industry regulations and workplace guidelines.
  • Optimized workflow within the garage by reorganizing workspaces, tools, and equipment storage areas efficiently.

Training Facilitator

Liberty Business Associates
12.2018 - 06.2019
  • Developed and delivered engaging training sessions for diverse learner groups.
  • Collaborated with subject matter experts to enhance training materials and curricula.
  • Facilitated workshops that improved participant knowledge retention and application of skills.
  • Evaluated training effectiveness through feedback surveys and assessments, implementing improvements as needed.

Abrams Tank Maintenance Supervisor

United States Army
06.1995 - 02.2017
  • Supervised maintenance team, ensuring safety compliance and operational efficiency.
  • Developed and implemented preventive maintenance programs to enhance equipment reliability.
  • Coordinated scheduling of maintenance tasks, minimizing downtime across facilities.
  • Trained staff on best practices for equipment operation and safety protocols.
  • Maintained inventory of tools and supplies, optimizing resource allocation for repairs.
  • Conducted regular inspections to identify potential issues and initiate corrective actions.
  • Analyzed maintenance data to inform strategic decisions and process improvements.
  • Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
  • Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.

Military Training Instructor

United States Army
01.2012 - 01.2015
  • Designed and delivered comprehensive training programs for military personnel, enhancing operational readiness and effectiveness.
  • Developed instructional materials that improved course engagement and retention among trainees.
  • Conducted evaluations to assess trainee performance, providing targeted feedback for continual improvement.
  • Implemented innovative training techniques, fostering an adaptive learning environment for diverse skill levels.
  • Collaborated with leadership to refine curriculum based on emerging military strategies and best practices.
  • Mentored junior instructors, sharing expertise to elevate overall training quality and consistency across programs.
  • Analyzed training outcomes to identify trends, leading initiatives that enhanced program efficacy and trainee success rates.
  • Maintained detailed records on each trainee''s progress, allowing for targeted interventions where necessary for optimal learning outcomes.
  • Collaborated with fellow instructors to create interdisciplinary training exercises, exposing trainees to a wide range of military knowledge and expertise.

Education

Hot Springs High School
Hot Springs, SD

Skills

  • Lockout and tagout procedures
  • Mechanical troubleshooting
  • Hydraulic systems
  • Electrical systems
  • Mechanical aptitude
  • Schematic interpretation
  • Fall protection
  • Customer service
  • Verbal and written communication

Accomplishments

  • Achieved 99% inventory accuracy across a 17 person team through effectively helping with parts order, stocking and usage procedures.
  • Documented and resolved excessive fuel consumption, ineffective time management, and daily planning of team which led to 57% daily increase in production.
  • Supervised team of 46 military and civilian Abrams Tank training staff members.
  • Resolved major component failure of M113 at Military training facility through implementing proper service program. Saved unit over$300K in Fiscal year, plan implemented by installation.

Timeline

Lead Service Technician

Tennant Company
06.2019 - Current

Training Facilitator

Liberty Business Associates
12.2018 - 06.2019

Lead Diesel Mechanic

Georgia-Pacific
02.2017 - 12.2019

Military Training Instructor

United States Army
01.2012 - 01.2015

Abrams Tank Maintenance Supervisor

United States Army
06.1995 - 02.2017

Hot Springs High School

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