Skilled Business Development leader offering 22+ years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition, account management and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Education
Associate Degree in Computer Sciences -
CHI Institute
06.2002
Skills
AI, Machine Learning, Data Analytics
Application Development and User Experience
Cloud/SaaS/Data Technologies
Data Strategy and Digital Transformation
Client acquisition
Relationship Management
New Business Development
Consultative Selling
Strategic account development
Sales Quota Management
Work History
Client Partner, Director of Business Development
DMI, LLC
10.2021 - 05.2024
Helped develop and execute the company's market, growth, and operations strategies through implementation of account and opportunity plans and strategically increased the company's revenue, brand equity, and relationship footprints
Managed a diverse portfolio of clients, ensuring personalized attention and high-quality service delivery.
Monitored financial performance indicators closely to ensure alignment with sales targets and organizational goals.
Implemented innovative marketing initiatives that boosted brand awareness and attracted new clients.
Strengthened existing and new client relationships by consistently delivering tailored solutions and proactive communication.
Collaborated closely with internal teams on project scoping and resource allocation, ensuring timely project completion within budget constraints.
Created comprehensive proposals that demonstrated the company''s unique capabilities in addressing client challenges effectively.
Reviewed client feedback regularly to pinpoint areas requiring improvement, implementing necessary changes for enhanced service quality over time.
Negotiated favorable contract terms with key stakeholders, securing long-term commitments from satisfied clients.
Delivered high-impact presentations to key decision-makers, demonstrating a deep understanding of clients'' business objectives and showcasing the company''s ability to meet those needs effectively.
Conducted thorough market research to identify potential business opportunities and develop targeted strategies accordingly.
Created an average of 27% year over year growth within accounts and provided the company with over 115% attainment in Revenue, Margin, and New Bookings quotas.
Business Development Executive
800 Response Marketing, LLC, DBA CallFinder
01.2018 - 01.2021
Worked with customer stakeholders across multiple departments as well as internal teams to promote, conceptualize, and implement a scalable SaaS based solution utilized to identify challenges, trends and knowledge gaps in their organization that are impacting customer experience and revenue
Delivered presentations of the company's proprietary platform in relation to the business use cases customized to the prospective client giving them the insight into performance metrics that would provide a clear path of ROI for the software
Interacted with and remained in contact with all levels of customers to expand and grow the existing business after go-live to continue to build trust and rapport with executive stakeholders
Established and maintained highly effective relationships with clients and industry partners to drive growth.
Created compelling proposals that demonstrated the unique value of our products/services while addressing client needs and expectations.
Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
Implemented sales training programs for new business development team members, increasing overall effectiveness in securing new clients.
Assisted marketing department in creating targeted campaigns that effectively communicated the value proposition of our products/services to potential customers.
Aligned sales objectives with overarching company goals by collaborating closely with senior management on strategy development.
Achieved an average annual attainment of 133% of quota with ranking within top 2 sales executives.
Business Development Manager
Provana, LLC
01.2021 - 10.2021
Identified and developed new vertical landscape for the organization not previously within our business footprint.
Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
Implemented a clear roadmap of eventual integration of our additional solutions in order to expand upon our relationship with the customer in order to avoid single threading thereby establishing the company as a true management consultant partner.
Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
Monitored market trends and competitor activities to identify areas of potential opportunity.
Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
Continuously updated and provided clear pipeline results to Executive Team to successfully guarantee attainment above quota; Ended at 107% of quota prior to departure which included a two month ramp.
Regional Sales Agent, Northeast Region
Coface North America
08.2015 - 01.2018
Navigated through various C-Level channels such as CEO/CFO/CIO/CTO and other business units to successfully deliver the company's services value proposition of facilitating global and local trade
Coordinated the overall activities and touchpoints with customer base to facilitate the onboarding, implementation, and training required in order to increase adoption, ensure retention, and high levels of customer satisfaction
Provided in-depth risk management analysis associated with an organization's largest assets and the probability of and losses associated with exposures
Established a trusted and strategic advisor relationship with key stakeholders to help drive the continued value of the company's products and services
Developed and maintained customer success strategies and best practices, as well as customer support, with the help of the marketing team
Communicated effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
Created and executed account plans, strategies, and initiatives to expand the company footprint within named accounts to achieve revenue targets
Conducted regular business reviews and performance evaluations with clients, identifying areas of improvement, addressing concerns, and presenting innovative solutions
Targeted scalable businesses to achieve the highest maximum revenue for the organization including, but not limited to, Fortune 1000 organizations
Ranked within top 5% of sales team through consistent achievement of an average 127% of quota.
Other Experience Roles
Account Executive, Broadview Networks
Account Executive, IBM
Account Executive, Market Resource Partners
Productivity Advisor, Vitalyst
Sr. Account Executive, Advertising Specialty Institute
References
Available Upon Request
Awards & Accomplishments
Advisory Council, Fiberlink Communications, an IBM Company - Elected to the Advisory Council as one of 6 members to represent the sales workforce to upper management in regard to sales and production as well as challenges faced by the sales workforce
President's Award, Advertising Specialty Institute, 2X Recipient - Award given to a select few employees out of 300+ employees on a quarterly basis for outstanding achievement based on quota merit and innovative approach
Rising Star Award, Coface North America - Management Nomination based award given to one employee per year during their first year of employment for recognition of over-achievement of quota-based goals and exceptional performance in regards to other KPI's measured