Daniel Boyd
Computer Science Student | Business-Oriented Problem Solver
Miami,FL
Summary
Dynamic and adaptable professional with a strong background in customer service and problem-solving. Experienced in enhancing client satisfaction, streamlining processes, and delivering consistent results. Skilled in Microsoft Office, communication, and collaboration, with a proven ability to thrive in team-oriented environments. Committed to continuous learning and professional growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Army Reservist
United States Army Reserve
Fort Lauderdale, FL
08.2022 - Current
- Prepared construction reports to document progress and recommend corrective courses of action.
- Leveraged scraper to cut and spread fill material.
- Mobilized tractor crawler to clear, grub, strip, excavate, backfill and stockpile.
- Operated tractor-trailer to transport heavy construction equipment.
- Involved in continuous professional development activities such as attending seminars, workshops, obtaining certifications relevant to horizontal construction engineering practices.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Representative
Teleperformance USA
Orlando, FL
01.2023 - 01.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Help customers review and evaluate Medicare and Medicaid plans and their benefits, guide customers to a suitable plan that fits their needs.
Public Adjuster
Phoenix Solutions Group
Miami, FL
05.2025 - 08.2025
- Investigated property damage claims, resulting in accurate assessments of losses and timely processing of claims.
- Actively participated in industry conferences and training events to continually improve knowledge and skills as a Public Adjuster professional.
- Maximized client satisfaction by acting as a liaison between policyholders and insurance companies.
- Enhanced company reputation by consistently providing outstanding customer service throughout the entire claims process.
Front Service Clerk
Publix
08.2024 - 05.2025
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- . Adapted well under pressure during high-volume hours or holiday seasons, consistently delivering prompt and courteous service to customers.
- Strengthened team morale and efficiency by assisting in training new hires on store policies and procedures.
Benefits Coordinator
USHEALTH Group
01.2024 - 08.2024
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Streamlined benefits enrollment process for improved accuracy and reduced administrative workload.
- Facilitated new hire orientations, providing comprehensive information on company-sponsored benefit programs.
Education
Bachelor of Science - Computer Science
Florida International University
Miami, FL 05.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Data entry
Microsoft Word
Verbal communication
Organization and time management
Certification
Licensed [Life and Health Insurance] - [Currently licensed]
Timeline
Public Adjuster
Phoenix Solutions Group
05.2025 - 08.2025
Front Service Clerk
Publix
08.2024 - 05.2025
Benefits Coordinator
USHEALTH Group
01.2024 - 08.2024
Licensed [Life and Health Insurance] - [Currently licensed]
06-2023
Customer Service Representative
Teleperformance USA
01.2023 - 01.2024
Army Reservist
United States Army Reserve
08.2022 - Current
Bachelor of Science - Computer Science
Florida International University
05.2001 -
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