Daniel Boyd Jr.
Newport News,VA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Senior Glass Repair Technician
Novus Glass Repair
Newport News, Virginia
08.2011 - Current
- Offered recommendations on device care and maintenance to customers.
- Diagnosed and repaired mechanical issues according to industry standards.
- Responded to emergency repair calls in a timely and efficient manner.
- Recorded completed repairs, all further repairs required and parts to be ordered on service call ticket.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Followed repair processes, driving high quality and short cycle time.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Performed quality control checks on repaired items before returning them to customers.
- Diagnosed and repaired a wide range of electronic equipment to manufacturer specifications.
- Kept records of parts and equipment used in projects to update inventory.
- Ensured compliance with all relevant health and safety regulations during repair work.
- Documented repair processes and outcomes for internal records and customer reports.
- Read and understood diagrams and schematics to accurately perform repairs.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Ensured compliance with safety standards when performing repairs or servicing equipment.
- Provided customer support, explaining complex repair processes in understandable terms.
- Adapted repair techniques to accommodate new technology and equipment models.
- Developed and maintained positive relationships with customers to encourage repeat business.
- Responded quickly to emergency repair calls from customers.
Access Control Officer Lead
King Security Corporation
Washington, DC
01.1997 - 12.2024
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Maintained detailed records of all entries and exits, incidents and patrols conducted in log books.
- Adhered strictly to company guidelines regarding data protection and information privacy laws.
- Provided friendly and professional assistance to employees, visitors and customers.
- Performed regular patrols of facility grounds.
- Supervised staff members responsible for maintaining access control systems such as ID badges, turnstiles .
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Searched bags manually to identify prohibited items and contraband.
- Maintained high levels of alertness throughout shifts.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Patrolled premises regularly to observe any security breaches or unauthorized persons.
- Coordinated with external law enforcement agencies during emergencies or high-risk situations.
- Monitored security cameras to identify and respond to suspicious activity.
- Provided assistance to customers with any queries regarding access regulations.
- Responded quickly to alarms triggered by unauthorized entry attempts.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Received, evaluated and investigated complaints of unauthorized entrance, vandalism, and theft.
- Responded promptly and appropriately to alarms, emergency calls and security requests.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Inspected identification cards, passes or other documents to ensure they are valid and up-to-date.
Patient Service Representative
Children's National Hospital
Washington , DC
01.1986 - 07.2011
- Verified demographics and insurance information to register patients in computer system.
- Stayed current on community-based resources and services useful to patients.
- Scanned documents into electronic health record system as needed.
- Greeted patients upon arrival and directed them to the appropriate area.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Communicated financial obligations to patients and collected fees at time of service.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Referred patients to appropriate professionals and services.
- Assisted with scheduling follow-up appointments according to provider availability.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Scheduled patient appointments and procedures.
- Registered patients by verifying records to update computer system and patient charts.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Explained policies, procedures and services to patients.
- Performed administrative duties such as filing, faxing, photocopying.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Adhered to HIPAA regulations when handling confidential patient information.
Education
Bachelor of Arts - Sociology
Ashford University
Clinton, IA06-2013
Skills
- Service call coordination
- Repair logging
- Maintaining components
- Invoice verification
- Technical diagnosis
- Hardware repair
- Customer service
- Safety requirements
- Access control management
- Visitor screening
- Maintaining records
- Emergency preparedness
- Surveillance monitoring
- Alarm response
- Patrol operations
- Incident reporting
- Theft prevention
- Asset protection
- CCTV monitoring
- Appointment confirmation
- Document filing
- Check-in coordination
- Insurance verifying
- Medical filing
- Recording histories
- Interpreting physician orders
- Reception management
- Appointment scheduling
- Data entry proficiency
- Medical billing
- Medical terminology
- Payment collection
- Phone etiquette
- HIPAA compliance
Certification
- AG Certified Technician - Auto Glass Safety Council
Timeline
Senior Glass Repair Technician
Novus Glass Repair
08.2011 - Current
Access Control Officer Lead
King Security Corporation
01.1997 - 12.2024
Patient Service Representative
Children's National Hospital
01.1986 - 07.2011
- AG Certified Technician - Auto Glass Safety Council
Bachelor of Arts - Sociology
Ashford University
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