DANIEL BRICENO
Hicksville,NY
Summary
Detail-oriented and highly organized professional with 10+ years of experience in customer service, office management, and logistics. Recently completed the Copy Posse Launch Files program, where I mastered high-converting copywriting frameworks and created a complete sales funnel from scratch. Strong communication, research, and multitasking skills—now combined with persuasive writing and digital marketing capabilities to help brands grow and convert.
Overview
15
15
years of professional experience
Work History
Pricing Analyst
V2 Logistics
02.2024 - 11.2024
- Analyze shipping routes and calculate competitive pricing for auto transportation services using industry-specific tools and software
- Collaborate with sales representatives to gather client-specific details, such as origin and destination locations, vehicle specifications, and service requirements.
- Research and evaluate market trends, cost variables, and competitor rates to develop accurate and profitable pricing strategies.
- Provide pricing recommendations to sales teams, ensuring alignment with company revenue goals and customer satisfaction standards.
Affiliate Reconciliation Manager (Billing Dept.)
BLS Limousine Service
10.2022 - 02.2024
- Maintained relationships with global affiliate partners and managed billing inquiries
- Reconciled credit card charges and processed affiliate payments using QuickBooks
- Responded to customer billing issues via calls, emails, and internal platforms
- Reported account statuses and resolved past-due invoices
Account Manager (Medical Equipment)
Cryostar Industries & SEPS Inc.
07.2009 - 06.2015
- Scheduled and dispatched technicians using Acowin software
- Created quotes and invoices using QuickBooks
- Handled incoming service calls and maintained customer correspondence
- Managed inventory and coordinated part orders
Education
Briarcliffe College
Bethpage, NYSkills
- Copywriting for digital marketing
- Customer service expertise
- Market research expertise
- Experienced with Microsoft Office Suite
- CRM and dispatch tool proficiency
- Accurate data entry at 80 WPM
- Effective project management
- SEO fundamentals and funnel optimization
- Interdepartmental collaboration
- Customer segmentation
Timeline
Pricing Analyst
V2 Logistics
02.2024 - 11.2024
Affiliate Reconciliation Manager (Billing Dept.)
BLS Limousine Service
10.2022 - 02.2024
Account Manager (Medical Equipment)
Cryostar Industries & SEPS Inc.
07.2009 - 06.2015
Briarcliffe College
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