Daniel Bright
Black Hills Energy
Box Elder,SD
18
years of professional experience
Experienced Software Developer System Analyst skilled in business process improvement, object-oriented programming, and SDLC support. Strengths include software debugging, cross-functional collaboration, and translating business needs into reliable technical solutions.
Work History
Software Developer System Analyst
6 Years 3 Months- Analyzed business requirements to translate operational needs into technical system solutions.
- Supported application enhancements through requirements gathering, testing, and defect resolution.
- Coordinated with cross-functional teams to troubleshoot system issues and improve workflow reliability.
- Documented functional specifications, process changes, and technical procedures for consistent support.
- Maintained SQL queries and data validations to ensure accurate reporting and system integrity.
- Led change support activities for application updates, ensuring smooth deployment and user adoption.
- Mentored team members on system functionality, troubleshooting steps, and support best practices.
- Collaborated with cross-functional teams to deliver high-quality software solutions on schedule.
- Developed and maintained front-end features using Angular, improving UI responsiveness and user experience across core application modules.
- Built and supported backend services with Java and Spring Boot, implementing RESTful APIs to integrate front-end components with business logic and data layers.
Field Service Associate
1 Year 8 Months- Coordinated service case intake, prioritization, and routing to support timely resolution.
- Communicated with field technicians to schedule repairs and update work status.
- Tracked open service requests and escalated delays to protect customer satisfaction.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Processed parts orders, returns, and documentation with strong accuracy.
Courier
2 Years 4 Months- Delivered packages on assigned routes while meeting strict service windows and customer expectations.
- Scanned shipments with handheld devices to maintain accurate tracking and delivery status updates.
- Loaded and organized vehicle cargo to prevent damage and improve route efficiency.
- Completed vehicle inspections and reported maintenance issues to support safe daily operations.
Military Police Officer
5 Years 11 Months- Responded to emergencies, secured scenes, and coordinated appropriate military or civilian support.
- Investigated incidents, collected evidence, and prepared detailed reports for command review.
- Conducted installation patrols to enforce laws, regulations, and force protection measures.
- Managed traffic control, vehicle inspections, and access control at checkpoints and secured areas.
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
Education
Bachelor of Science - Computer Information Systems
Skills
Network security
Process improvement
Java programming
Network security protocols
RESTful API development
Process improvement
Problem-solving abilities
Effective communication
Timeline
Software Developer System Analyst
Black Hills Energy
07.2020 - CurrentRead More
Field Service Associate
Sysmex America
04.2018 - 12.2019Read More
Courier
FedEx
04.2015 - 08.2017Read More
Military Police Officer
United States Army
01.2009 - 12.2014Read More
Dakota State University
Bachelor of Science from Computer Information Systems
Read More