Daniel Brook

• Aligned IT solutions with business objectives by collaborating closely with stakeholders to understand their unique needs and requirements.
• Created detailed architecture documentation that facilitated effective communication among stakeholders throughout project lifecycles.
• Collaborated with cross-functional teams to ensure seamless integration of new systems.
• Oversaw the design of robust IT infrastructure, enabling seamless migrations while maintaining high availability standards.
• Managed vendor relationships to ensure seamless integration of new solutions into existing systems architecture.
• Implemented disaster recovery plans that ensured minimal service disruptions during unforeseen events or system failures.
• Provided 3rd level engineering support and troubleshooting to internal and external clients.
• Managed and monitored installed systems for highest level of availability.

• Assessed scope and requirements to contribute towards project design determinations.
• Reduced project completion times for increased client satisfaction by consistently meeting deadlines and delivering high-quality results.
• Spearheaded 20+ successful projects through diligent project planning and design.
• Developed comprehensive documentation that captured essential technical information, facilitating knowledge transfer among team members and providing valuable reference materials for future projects.
• Navigated challenging situations using creative problem-solving abilities which often resulted in expedited resolutions.

Notable Projects:

• Design, deployment, and migration of 750+ user multi-site hybrid Exchange/O365 environment for the healthcare industry.
• Deployment, and migration of 200+ VM infrastructure for real estate client. Project included 10+ SQL nodes with Flash, 10+ vSphere nodes, 100TB of EMC Unity storage.
• Notable non-profit saw 40% reduction in their application development lifecycle after we delivered a resilient multi-site private cloud infrastructure.

• Assessed scope and requirements to contribute towards project design determinations.
• Reduced project completion times for increased client satisfaction by consistently meeting deadlines and delivering high-quality results.
• Consistently exceeded billable quotas and scored above 90% on customer satisfaction surveys. Surveys include criteria such as budget, timeline, communication, and effectiveness in project delivery.
• Developed comprehensive documentation that captured essential technical information, facilitating knowledge transfer among team members and providing valuable reference materials for future projects.

Notable projects:

• Eliminated legacy messaging system for notable public defense contractor. 300-user Groupwise environment to Exchange 2013 across a multi-node/site environment with HA Load balancers.
• Improved AD topology and reduced equipment footprint across 16 sites for an entertainment industry. Increased security utilizing RODCs in majority of locations.

• Provided advanced level field services to over a 12 clients across multiple verticals and lines of business.
• Complete management of customer networks (wired LAN/WAN and wireless), production server infrastructure, backups, DR, and documentation.
• Interfaced directly with internal and external stakeholders to provide actionable and thoughtful information. Included but not limited to: client staff (users and executives), sales team and technology managers.
• Evaluated new tools and technologies for possible integration into existing infrastructure environments

• Improved network security for clients by designing and implementing UTM firewall systems and replacing disparate antivirus solutions with centrally managed products for improved reporting and visibility
• Mentored junior engineers, providing guidance on best practices and industry standards for systems engineering.
• Oversaw successful migrations of critical applications from legacy platforms to modernized infrastructure across multiple datacenter facilities.

Notable projects:

• Designed and launched terminal services for multi-site healthcare practice allowing significant improvements in patient care while utilizing existing EMR applications

• Improved network security for clients by designing and implementing UTM firewall systems and replacing disparate antivirus solutions with centrally managed products for improved reporting and visibility
• Supported users and infrastructure (Windows Server, Exchange, Google Apps)
• Performed on-time and on-budget email migrations from basic POP3/IMAP services to Exchange and Google Apps