Daniel Brown
Network Operations Service Technician
Jenison,MI
Summary
Experienced Network Technician with a 7+ year record working with large-scale networks where data security and privacy is priority. Motivated self starter comfortable building and maintaining networks from small to large scale. Independently built, support, and maintain networks for multiple local businesses in the greater Grand Rapids area running entirely Ubiquiti hardware. Enthusiastic professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
10
10
years of professional experience
Work History
Network Operations Service Technician
Ottawa Area Intermediate School District
Holland , Michigan
2015.07 - Current
- Troubleshot hardware and software to determine and rectify network problems.
- Evaluated security measures and made recommendations to network administrator for upgrades and changes.
- Installed cabling, wireless access points, IP security cameras, Network switches, and telephone systems for data communications networks.
- Worked with outside vendors for installations and services.
- Traveled to remote office locations to install nodes and implement client software rollouts.
Network Engineer/ IT Consultant
Independent Contracting
Grand Rapids , MI
2016 - Current
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Established robust infrastructure and data capacity for new applications and communication between sites.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Installed cabling, wireless access points and telephone systems for data communications networks.
Technology Specialist
Jenison Public Schools - JIA
Jenison , Michigan
2014.08 - 2015.07
- Coordinated inventory supplies and equipment to maximize team productivity.
- Provided technical support to educators, and administrators.
- Logged updates on support tickets to communicate status to users and managers.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Trained end-users on Apple and Windows platforms.
Advanced Repair Agent
Geek Squad - Best Buy
Grandville , Michigan
2013.07 - 2016.07
- Installed software, modified and repaired hardware and resolved technical issues.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Demonstrated professionalism and courtesy with customers at all times.
- Identified and solved technical issues with a variety of diagnostic tools. • Resolved problems with malfunctioning products.
- Conducted research to address customer concerns.
- Followed up with clients to ensure optimal customer satisfaction.
- Remained up-to-date on the latest technologies and solutions applicable to company products.
- Researched, troubleshot and resolved complex problems independently.
Education
General Education -
Grand Rapids Community College
Grand Rapids, MI 2013.08 - 2014.06
High School Diploma -
Jenison High School
Jenison, MI 2009.01 - 2013.01
Skills
Ubiquiti, Aruba , and Cisco Networks
Certification
2019 Internet and Core Computing Computer
Timeline
Network Engineer/ IT Consultant
Independent Contracting
2016 - Current
Network Operations Service Technician
Ottawa Area Intermediate School District
2015.07 - Current
Technology Specialist
Jenison Public Schools - JIA
2014.08 - 2015.07
General Education -
Grand Rapids Community College
2013.08 - 2014.06
Advanced Repair Agent
Geek Squad - Best Buy
2013.07 - 2016.07
High School Diploma -
Jenison High School
2009.01 - 2013.01
2019 Internet and Core Computing Computer
Fundamental, Key Applications, Living
Online Certificate: Certiport.
2019 Customer Service Specialist Certificate:
ETA International
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