Daniel Brown
Muncie,IN
Summary
Boasting over six years of experience in product management and business analysis, I have honed my expertise in Scrum, loan servicing, and the creation of strategic development roadmaps. During my tenure at LendKey Technologies, I spearheaded the implementation of innovative data solutions that significantly reduced default risk and decreased manual processing times, thanks to carefully crafted user interfaces.
In my previous role as a Product Owner, I managed new product rollouts and system implementations, which led to significant business growth and streamlined fund transfers among stakeholders. These achievements reflect my dedication to strategic leadership and my zeal for driving operational excellence and transformative business outcomes.
Overview
13
13
years of professional experience
2
2
Certificate
Work History
Senior Business Analyst
LendKey
03.2023 - Current
- Innovative Data Transference Solutions: Implemented solutions to transfer data between external clients and internal systems, resulting in a 50% reduction in default risk for clients, showcasing the ability to drive impactful improvements through strategic technological initiatives.
- Efficiency-Enhancing UI Development: Led the development of a new user interface (UI) for a manual process, resulting in over 50% reduction in man-hours, demonstrating a commitment to driving efficiency improvements through innovative technology solutions.
- Comprehensive Reporting and Analysis: Provided support to the leadership team by delivering comprehensive reporting, analysis, and business presentations, enabling informed decision-making and strategic planning that contributed to divisional success.
- Project Objectives and Criteria Definition: Defined project objectives and criteria, ensuring alignment with organizational goals and consistently delivering results that met or exceeded expectations.
- Business Requirements Gathering and Documentation: Gathered and documented comprehensive business requirements for existing and future systems, facilitating informed decision-making and ensuring alignment with organizational objectives.
- SME and Stakeholder Interviews: Conducted interviews with Subject Matter Experts (SMEs) and stakeholders to gain deep insights into client business processes, effectively gathering and analyzing requirements to drive successful project outcomes.
- Liaison Between Business and Technical Teams: Acted as a liaison between business staff and technical teams, effectively communicating needs, issues, and concerns to ensure seamless collaboration and alignment throughout the project lifecycle.
- Clear Requirement Documentation and Backlog Management: Wrote clear, concise, and unambiguous requirements using Jira and Confluence, including the identification of risks, assumptions, and definitions. Managed the product backlog, ensuring clear prioritization and alignment with business goals for efficient project planning and execution.
Product Owner
Navient
11.2020 - 03.2023
- Managed New Product Rollouts: Spearheaded new product launches, generating over $7 million in new business growth and expanding market reach.
- Orchestrated System Implementations: Led the implementation of systems facilitating the transfer of over $5 billion in funds between schools, servicers, and internal stakeholders, demonstrating strategic leadership.
- Implemented Automation Processes: Introduced automation resulting in a reduction of manual work by over 20 hours per week, enhancing efficiency and productivity.
- Owned and Prioritized Product Backlog: Effectively managed the product backlog, aligning with organizational goals and optimizing team performance in delivering key features and enhancements.
- Directed End-to-End Product Deployments: Oversaw product development from conception to successful rollout, ensuring alignment with strategic vision and customer needs.
- Emphasized Early Feature Development: Focused on developing critical features early to identify constraints and technical challenges, leading to a more robust development lifecycle.
- Managed Feature Implementation: Defined plans and specifications for new features, detailing their functionality, integration points, and deployment strategy.
- Acted as Product Ambassador: Served as the primary technical contact and advocate for products, addressing queries and fostering positive relationships internally and externally.
Product Analyst
Navient
11.2018 - 11.2020
- Led Cross-Sell Advertisements: Directed marketing strategies that contributed $27 million in booked volume for 2020, demonstrating strong leadership and strategic marketing skills.
- Financial Accuracy and Cost Savings: Audited vendor expense reports and identified billing discrepancies, recouping over $80,000 for the company, showcasing financial acumen and attention to detail.
- Process Flow Definition: Collaborated with development leads to define process flows, prioritize tasks, and set measurement parameters, enhancing project execution and delivery efficiency.
- Project Management: Actively participated in weekly development meetings, contributing to issue identification and resolution, ensuring projects adhered to timelines and budgets.
- Product Quality Assurance: Troubleshot and tested client-reported product defects, working closely with quality assurance teams to maintain high product standards and client satisfaction.
- Technical Documentation Support: Assisted in generating technical requirements and product documentation, promoting process standardization and clear project understanding across teams.
- Vendor Records Management: Organized and maintained vendor records in compliance with corporate guidelines, ensuring accuracy and adherence to organizational standards.
- Competitor Data Collection: Collected and analyzed competitor data to enhance market analysis, optimizing marketing strategies for improved competitiveness and effectiveness.
Manager of Business Support
Navient
01.2014 - 10.2018
- Enhanced Customer Payments and Reduced Delinquency: Collaborated with cross-functional teams to develop and maintain verbal autopay enrollment functionality within the servicing platform, leading to a 40% reduction in delinquency rates and increased payments from customers.
- Improved Report Accuracy: Achieved a 60% reduction in false positives in control reports while preserving data integrity, demonstrating a commitment to efficiency improvement and high-quality standards.
- Optimized Operational Efficiency: Streamlined operations to enhance process efficiency and resource utilization, resulting in increased productivity and cost savings through effective waste reduction.
- Proactive Error Identification: Developed and maintained control reports to proactively identify and correct errors, minimizing customer impact and ensuring adherence to compliance and company standards.
- Leadership and Training: Delivered performance reviews for up to 15 collections agents, provided training, and conducted regular work reviews to ensure compliance with legal requirements and foster a culture of continuous improvement.
Senior Training Specialist
Sallie Mae
06.2011 - 01.2014
- Developed and Presented Training Material: Created and delivered training materials for call center staff, focusing on best practices and efficient operations.
- Expedited Production Goals: Trained new staff members on procedures and best practices, significantly accelerating achievement of production goals.
- Continuous Training for Supervisory Staff: Provided ongoing training for supervisory staff to ensure compliance with policies and procedures.
- Complex Report Preparation: Prepared detailed reports for upper management to track representative development and inventory handling for optimal productivity.
- Proactive Management and Confidentiality: Managed people, processes, and problems proactively, maintaining strict confidentiality of company, customer, and employee data.
- Trained and mentored 1000+ new personnel hired to fulfill various roles.
Education
Bachelor of Arts - Psychology
Purdue University
West Lafayette, IN05.2002
Skills
- Data Analysis
- SQL Proficiency
- Product Strategy
- Product Management
- Contact Center Operations
- Continuous Improvement
- Business Process Mapping
- Agile Methodologies
- Continuous Improvement
- Road Maps
- Loan Servicing
Certification
Certified Scrum Product Owner (CSPO)
Scrum Alliance
Issued Apr 2020 · Expires Jul 2026
Certified ScrumMaster (CSM)
Scrum Alliance
Issued Feb 2019 · Expires Jul 2026
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