Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Daniel Brown

Camdenton,Missouri

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Customer-oriented General Manager with 12 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Overview

12
12
years of professional experience

Work History

1st Assistant General Manager

Menards Inc. - Home Improvement
Jefferson City, MO
03.2021 - Current
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Supervised employees through planning, assignments, and direction.
  • Administered employee discipline through verbal and written warnings.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Ensured compliance with local health department regulations regarding food safety standards.

2nd Assistant General ManagerManager

Menards Inc. - Home Improvement
Springfield, MO
07.2018 - 03.2021
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Supervised employees through planning, assignments, and direction.
  • Administered employee discipline through verbal and written warnings.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Guided management and supervisory staff to promote smooth operations.

Plumbing Manager

Menards Inc. - Home Improvement
Lake Ozark, MO
01.2017 - 06.2018
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Handled shift overstock, restocking and inventory control.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Followed safety protocols and company processes and procedures.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Worked closely with sales associates to complete tasks.
  • Performed opening and closing duties as part of management team.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Monitored daily sales figures to track trends in customer buying behavior.

Paint and Grocery Manager

Menards Inc. - Home Improvement
Lake Ozark, MO
08.2014 - 01.2017
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Handled shift overstock, restocking and inventory control.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Followed safety protocols and company processes and procedures.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Worked closely with sales associates to complete tasks.
  • Performed opening and closing duties as part of management team.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Ensured compliance with all safety regulations in the workplace.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Assistant Millwork Manager

Menards Inc. - Home Improvement
Lake Ozark, MO
11.2012 - 08.2014
  • Provided guidance and mentoring to department staff members.
  • Ensured that all safety protocols were followed in accordance with company policy.
  • Coordinated daily operations within the department.
  • Supervised a team of employees by providing feedback on their work performance and setting expectations for them to follow.
  • Resolved conflicts between staff members in a professional manner.
  • Managed inventory of supplies for the department including ordering new items as necessary.
  • Implemented training programs for new hires and existing staff members.
  • Collaborated with other departments to ensure efficient workflow throughout the organization.
  • Monitored departmental progress against established goals and objectives.

Full Time Team Member

Menards Inc. - Home Improvement
Lake Ozark, MO
04.2012 - 11.2012
  • Maintained a clean and organized work area throughout shift.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Provided customer service support to ensure satisfaction.
  • Addressed customer needs, responding to specific requests.
  • Resolved customer issues promptly in a professional manner.
  • Collaborated with team members to maximize productivity and efficiency.
  • Assisted customers with product selection and ordering process.
  • Built and maintained working relationships with peers and upper management.

Education

High School Diploma -

Aviano High School
Aviano, Italy
06-2002

Skills

  • Compliance Monitoring
  • Report Generation
  • Scheduling Expertise
  • Policy Enforcement
  • Workplace Safety
  • Sales Support
  • Negotiation Tactics
  • Expense Tracking
  • Teamwork and Cooperation
  • Critical Thinking Abilities

References

References available upon request.

Timeline

1st Assistant General Manager

Menards Inc. - Home Improvement
03.2021 - Current

2nd Assistant General ManagerManager

Menards Inc. - Home Improvement
07.2018 - 03.2021

Plumbing Manager

Menards Inc. - Home Improvement
01.2017 - 06.2018

Paint and Grocery Manager

Menards Inc. - Home Improvement
08.2014 - 01.2017

Assistant Millwork Manager

Menards Inc. - Home Improvement
11.2012 - 08.2014

Full Time Team Member

Menards Inc. - Home Improvement
04.2012 - 11.2012

High School Diploma -

Aviano High School

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Daniel Brown