Daniel Brown
Staten Island,NY
Summary
I'm seeking challenging opportunities where I can fully use my skills for the success of the organization. I'm consistent, highly motivated and hardworking professional with strong teamwork and organizational skills seeking any available position which I can learn and grow within the company. In prior work experiences, I have been recognized for my leadership capabilities and positive attitude toward changing environments. I feel it is crucial to demonstrate the importance of my job duties and expectations. My communication skills are impeccable and I am able to accomplish assigned tasks in a time efficient manner without supervision.
Overview
10
10
years of professional experience
Work History
Reservation Specialist
The Well
02.2023 - Current
- Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.
- Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
- Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.
- Supported marketing efforts by promoting special offers or packages during the booking process.
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
- Handled billing information over phone.
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Resolved various issues and discrepancies for customers.
- Assisted customers with making reservations and entered reservation details into computer system.
- Collaborated with sales teams to secure group reservations and generate revenue.
- Resolved guest issues promptly, resulting in improved client satisfaction rates.
- Contributed to the improvement of internal processes through feedback sessions and collaboration with colleagues from other departments.
Housekeeper
Hilton
03.2020 - 01.2023
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable
- Disposed of trash and recyclables each day to avoid waste buildup
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Disinfected and mopped bathrooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Responded to requests from guests regarding housekeeping needs.
Camp Counselor
Evelyn Mount Northeast Community Center
04.2014 - 01.2020
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Monitored camper behaviors during meals ensuring proper hygiene habits were followed.
- Facilitated group problem-solving discussions to build positive relationships among campers.
- Created an environment conducive to learning by implementing positive reinforcement strategies.
- Promoted team building exercises such as trust falls, scavenger hunts, and ropes courses.
- Collaborated with fellow counselors in planning fun evening events such as movie nights or talent shows.
- Conducted pre-camp orientation sessions for new campers and parents.
- Assisted in developing weekly lesson plans for various age groups.
- Maintained accurate records including daily attendance logs, incident reports, and medical forms.
- Developed individualized behavior management plans for campers with special needs.
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
Education
Associate of Arts - Business Administration
Feather River College
Quincy, CAHigh School Diploma -
Yerington High School
Reno, NV12.2013
Skills
- Customer service experience
- Active listening skills
- Team Development
- Reservation software
- Computer literate
- Strategy Development
- Hospitality operations
- Customer Engagement
- Phone Etiquette
Timeline
Reservation Specialist
The Well
02.2023 - Current
Housekeeper
Hilton
03.2020 - 01.2023
Camp Counselor
Evelyn Mount Northeast Community Center
04.2014 - 01.2020
Associate of Arts - Business Administration
Feather River College
High School Diploma -
Yerington High School
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