Daniel Brown
San Diego,CA
Summary
Motivated and empathetic professional with exceptional communication abilities with a diverse customer service background. Experience and administrative excellence, including clerical support, retail management, food and beverage management and phone communication. Excels in scheduling, data entry and database administration, and customer retention and satisfaction.
I am seeking a position to expand my knowledge of wellness and health business operations, while contributing my 10+ years of customer service experience.
Overview
7
7
years of professional experience
Work History
Front Desk Manager
True Motion
06.2018 - 08.2019
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment.
- Assisted alternative medicine professionals in scheduling, and time keeping.
- Welcomed and checked-in patients seeking massage, chiropractic, wellness and physical therapy services.
- Answered all incoming calls related to scheduling, patient concerns and marketing opportunities.
- Maintained clean and orderly treatment rooms by overseeing daily cleaning services and laundry care.
Front Desk
FLOT San Diego's Float Spa
06.2018 - 08.2019
- Greeted guests and escorted to correct treatment rooms.
- Managed check-in and check-out process to prepare guests for the therapeutic experience.
- Recommended and sold spa packages and memberships based on client's preferences and needs.
- Monitored temperatures and cleaning of sensory deprivation tanks to maintain comfortable water temperatures and guest satisfaction.
- Managed front desk by answering phones, scheduling appointments, and greeting guests.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
Barista / Bartender
CH Projects
10.2024 - Current
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Prepared coffee and cocktail beverages, accurately following business recipes and standards.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Assistant Restuarant Manager
Leila | CH Projects
07.2024 - 10.2024
- Supervised areas of restaurant opening to maintain a clean and well-organized business.
- Delivered in-depth training to workers in customer-facing roles to promote strong team performance.
- Performed daily administrative tasks such as restaurant floor planning, processing invoices and assisting the general manager and restaurant staff.
- Maintained high-level respect amongst my staff and upper management.
Store Manager
Pop Pie Co.
02.2024 - 06.2024
- Manage a team of 12 employees, including an assistant manager, supervisors, and Front-of-House staff. I trained them in a variety of service and organizational responsibilities, while also developing new workplace practices to maximize profit and reduce waste.
- Draft weekly schedules for the team, and assist the District manager in oversight of daily labor percentages.
Store Manager
Billabong & Quiksilver
04.2022 - 02.2024
- Hired, trained and developed a strong team with education on selling skills and knowledge of KPI metrics.
- Created effective weekly schedules that stayed in line with labor targets and followed past scheduling trends.
- Kept an orderly back of house, while leading merchandising projects in line with company standards that promoted new products and increased guest engagement.
Lead
LUSH Fresh Handmade Cosmetics
09.2019 - 03.2022
- Built rapport with clients by providing quality customer service and problem solving
- Educated customers on product usage, sourcing and environmental impacts of clean body care.
- Streamlined inventory management to eliminate the need for stock replenishment
- Established personal connections with customers, exceeding customer service expectations and increasing sales
Education
Massage Therapy - Chinese Medicine
Pacific College of Health & Science
San Diego, CA03-2020
Photographic Arts - Photography & General Ed.
San Diego City College
San Diego02-2018
Skills
- Time management
- Communication
- Computer Literacy
- Guest Service
- Management and Leadership
Timeline
Barista / Bartender
CH Projects
10.2024 - Current
Assistant Restuarant Manager
Leila | CH Projects
07.2024 - 10.2024
Store Manager
Pop Pie Co.
02.2024 - 06.2024
Store Manager
Billabong & Quiksilver
04.2022 - 02.2024
Lead
LUSH Fresh Handmade Cosmetics
09.2019 - 03.2022
Front Desk
FLOT San Diego's Float Spa
06.2018 - 08.2019
Front Desk Manager
True Motion
06.2018 - 08.2019
Massage Therapy - Chinese Medicine
Pacific College of Health & Science
Photographic Arts - Photography & General Ed.
San Diego City College
Similar Profiles
José A. Oliva PeraltaJosé A. Oliva Peralta
Global Services Manager at Motion Metrics International – Weir Motion MetricsGlobal Services Manager at Motion Metrics International – Weir Motion Metrics
Nancy MachNancy Mach
Warehouse Operations Lead / CSR at Motion (formerly Motion Specialties)Warehouse Operations Lead / CSR at Motion (formerly Motion Specialties)
Hanief ArviantoHanief Arvianto
Head of Legal at PT True Digital Indonesia (part of True Digital Group Thailand)Head of Legal at PT True Digital Indonesia (part of True Digital Group Thailand)
Phoebe NguyenPhoebe Nguyen
Test Engineer / Electrical Engineer 2 at Raytheon Missiles and DefenseTest Engineer / Electrical Engineer 2 at Raytheon Missiles and Defense
Valeria De AndaValeria De Anda
Retail Operations & Community Manager at Style Lounge SalonRetail Operations & Community Manager at Style Lounge Salon