Summary
Overview
Work History
Education
Skills
Accomplishments
Training
Certification
Languages
Timeline
Generic

Daniel Brown

Mableton,GA

Summary

Experienced professional with a strong background in delivering exceptional customer service and efficiently resolving client issues. Known for a customer-centric approach that ensures satisfaction and loyalty. Adept in communication, problem-solving, and conflict resolution. Recognized for reliability, adaptability, and readiness to contribute to a positive customer experience. Skilled in handling diverse customer inquiries promptly and utilizing effective communication to ensure customer satisfaction. Detail-oriented individual with exceptional communication and project management skills. Recognized for taking a proactive approach to identifying and addressing issues while optimizing processes. Tech-savvy innovator with hands-on experience in emerging technologies. Excels in adapting to fast-paced environments and driving technological advancements through effective solutions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Staff

Publix Supermarket
05.2021 - Current
  • Provided exceptional customer service, ensuring a positive shopping experience.
  • Handled money orders, Western Union transfers, and lottery transactions.
  • Delegated roles to front service clerks and cashiers, optimizing workflow.
  • Served as a reliable resource for customer and vendor inquiries.
  • Generate schedules to ensure the smoothness of the department on the during nightly flow.
  • Make sure everyone from adults to minors are busy and accounted for, for the best possible efficiency.
  • Always available for any minor questions such as overrides needed for voided items, to major problems such as system shutdowns or customer complaints.
  • Gained experience in In-Store Accounting systems and processes.
  • Gained knowledge and trusted to know how to balance a safe, and make sure every till in the store is counted and verified.
  • Understand how to make deposits and keep everything balanced like the night before, or to make any corrections that were overlooked during the day or the night before.

Education

High School Diploma -

McEachern High School
Powder Springs, GA
05-2019

Skills

  • Participated in production support for Oracle database 11g/12c/18c/19c; and ensuring minimal database downtime Extensive experience with RMAN backup/recovery procedures, UNIX shell scripting, and performance tuning
  • Proficient in all DBA tasks including Installation, Configuration, Upgrades, Patches, Performance Tuning, Backup, Recovery, Cloning, Space management, Database Security, Auditing, Troubleshooting, Database Design, Unix Shell Scripting, Scripting in RMAN and Documentation
  • Good understanding of the operating system, networking, storage and other underlying components of the infrastructure as it relates to the RDBMS supported
  • TOOLS: SQL
  • Plus, TOAD, Oracle Enterprise Manager (OEM) Cloud Control 13c, Data Pump, SQL Loader, Recovery Manager (RMAN), DBUA, DBCA, NETMGR, NETCA, ASMCA, Automated Workload Repository (AWR), ADRCI, Oracle Scheduler, Unix Shell Scripting, Automatic Storage Management (ASM), Putty, SecureCRT, Enterprise Reporting using Microsoft Office (Word, Excel, PowerPoint, Outlook and Visio)
  • Excellent leadership qualities and team management skills Great Listener and Team Player
  • Customer focus
  • Complaint handling
  • Critical thinking
  • CRM software
  • Assertiveness
  • Problem resolution

Accomplishments

  • Supervised team of over 20 staff members.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Training

  • Oracle Database 12c/19c Administration
  • Introduction to UNIX Scripting / Red Hat Linux
  • SQL and PL/SQL Fundamentals
  • Oracle Database 19c: Install and Upgrade Workshop
  • Oracle Database 12c: Active Data Guard Replication
  • Oracle Cloud Data Management 2023 (OCI) Foundations
  • Oracle Autonomous Database Cloud 2019 Certified Specialist
  • Oracle Cloud Infrastructure 2024 Generative AI
  • Python

Certification

  • Licensed Customer Service staff - 2023 - Present

Languages

English
Native or Bilingual

Timeline

Customer Service Staff

Publix Supermarket
05.2021 - Current

High School Diploma -

McEachern High School

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