Summary
Overview
Work History
Education
Skills
TOOLS
SYSTEMS
Languages
Timeline
Generic
DANIEL Brown

DANIEL Brown

Palm Springs,CA

Summary

Over 30 years of experience Switched and Special Access, Carrier Access Billing System (CABS) utilized by telecommunications providers. Managed and oversaw development and implementation of order entry, workflow, provisioning, billing and mediation systems, testing and validating applications for the accurate installation and billing of products and services provided by a diverse range of telecommunications providers. Oversaw and participated with various teams, consolidating, converting and migrating from one system to another or installing green-field installation teams. These efforts involved, but were not limited to preparation of user requirements, management of changes and developing and executing test cases.

Overview

48
48
years of professional experience

Work History

Independent Contractor

Self-employed
09.2015 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
  • Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
  • Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
  • Improved overall project quality by reviewing work diligently before submission to the client for approval.
  • Trained new team members to apply best coding best practices and proper use of development tools.
  • Generated reports detailing findings and recommendations.
  • Gathered, organized and input information into digital database.

Testing of Service Orders and Billing related to conversion from Legacy to common CenturyLink Systems

Kforce – Contractor for CenturyLink - Wholesale Markets Group
01.2015 - 07.2016
  • End-to-end testing of Special Access Service Order entry and provisioning
  • Identification of systems defects
  • Work with developers to resolve defects and retest cases for acceptance of fixes
  • Tracking and reporting of progress toward testing completion according to set schedules
  • Assisted team in accomplishing goals for an on-time completion of conversions.

Vice President of Customer Solutions

UDP – San Antonio, TX
01.2012 - 12.2015
  • Management of CABS and CRIS customer service groups that supported an over 100 telephone company client base
  • Management of conversion and installation of new clients to UDP Customer Care and Billing (CC&B ) and CABS systems and processes.
  • Grew revenues by improving processes internally that promoted existing and new client growth
  • Improvement of customer experiences at every touch-point within the company
  • Launching of new services and upgrades to existing processes, accurately and on schedule
  • Emphasis on accurate and efficient utilization of data sources for efficacy of reporting and validation

Embarq Legacy to CenturyLink System Integration, CASS to CABS

CenturyLink Telecommunications
10.2009 - 09.2011
  • Quality Assurance and End to End testing of legacy Embarq's Switched and Special Access billing and order entry system conversion to CenturyLink's CDG Carrier Access Billing System (CABS)
  • Running SQL and mainframe queries to validate testing results
  • Documentation of business requirements and business use cases
  • Building of test plans into Quality Center (QC) system
  • Testing of code developed for Switched and Special Access CABS
  • Management of identified issues through resolution using QC
  • Development of back-up plans and processes to mitigate unresolved IT issues

Customer Experience Improvement Lead

AT&T Mobility (Contract through Technology Staffing Resources)
04.2008 - 10.2009
  • Quality Assurance to Improve the Customer Experience as well as End User Bill (CC&B) formats and accuracy.
  • Discovered unidentified usage coded with the incorrect ANI then developed automated process to correct ANI data, resulting in multi-million dollar revenue recovery.
  • Observation at call centers and corporate owned phone store sales support to identify opportunities for improving the customer experience
  • Implementation of identified system improvements to enhance customer experience and loyalty
  • Training of sales force to maximize new customer identification and retention of customer base
  • Revenue assurance through usage and financial data trending analysis
  • Collection of data from customer interviews to identify opportunities for improvement of sales
  • Recommendation and implementation of IT solutions
  • Project management of development cycle for identified solutions to issues
  • Testing of solution and tracking of defects in the CC&B platforms including combined billing of all AT&T products and services
  • Solutions Identified grossed AT&T $200 million in operational cost savings and increased revenue

Licensed Real Estate Salesperson

Virginia Cook Realtors, Dallas, TX
03.2003 - 06.2009
  • Represented buyers and sellers in finding, purchasing and/or selling homes and commercial properties
  • Sold over $20 million in residential and commercial properties as both a buyers' and a sellers' representative.
  • Completed all required training and education required to keep license active in the state of Texas.

Billing and Quality/Testing SME

Verizon Business (Contract through Technology Staffing Resources)
12.2007 - 03.2008
  • Developed and implemented requirements for a Unified Data Model (UDM) designed to consolidate multiple sources of billing data of electronic and paper invoices from multiple vendors for auditing and reporting purposes.
  • Mapped End User Electronic Data Interchange (EDI) type billing data to be accurately represented in the UDM.
  • Scripting business rules for standardizing data elements from multiple billing data formats Small Exchange Carrier Access Billing System (SECABS), Customer Record Information System (CRIS) - CC&B, CABS Billing Output System (BOS), (paper and EDI).
  • Conducted and participated in user Joint Application Design (JAD) sessions to assure delivery of all required functionality
  • Conducted walkthroughs of the data models and requirements with users and IT developers
  • Unit and system testing of final product to ensure compatibility

Assistant to Vice President – Revenue Assurance/New Revenue Opportunities Coordinator

Level 3, Broomfield, Co
09.2004 - 11.2007
  • CABS SME developing requirements and managing changes to billing system
  • Analyze unbilled usage then modify system to distribute to external carriers
  • Fielded disputes from CABS customers, and negotiated settlements
  • Assisted in validating CABS invoices from other interconnection carriers
  • Identifying, tracking and disputing excessive access charges from interconnecting telecommunications providers
  • Migration of CABS Billing from New York Access Billing System (NYABS) to EUR/Intec. Set up tables for conversion.
  • Establishment of Meet-point Billing (MPB) arrangements with Local Exchange Carriers (LECs) to maximize interconnection revenues
  • Subsequently oversaw Reciprocal Compensation migration from EUR CABS to UDP CABS
  • Regression testing of IT changes by coordinating and conducting parallel invoice runs
  • Served as liaison between billing systems' internal user communities and billing vendor
  • Developed requirements to support new functionality of CABS
  • Developed test cases to ensure quality of enhancements
  • Maintained the billing systems - post migration

Revenue Assurance Process Development and Implementation

Lavastorm Corporation, Boston, MA
07.2004 - 09.2004
  • Customization of Lavastorm Revenue Assurance Tool for Comcast's telephone and cable usage products that compared billed units against actual recordings and validated rates, taxes, and proration.
  • Created requirement documentation for installation of audits and user interface installation
  • Developed usage comparison audit requirements for CABS and CC&B systems to Quality Assurance (QA) objectives
  • Project tracking and management
  • Liaison between Lavastorm developers and Comcast SMEs and users
  • Developed end user training for the user interface
  • Implementation afforded one of Comcast's regions $1.3 million in recoverable revenue

New Lines of Business Development

Internal TSRI Support
12.2002 - 03.2003
  • Development of revenue assurance line of business and marketing strategies
  • Serve as CABS billing SME for consultants in the field
  • Preparation of Unbundled Network Element Platform (UNE-P) training materials for client, VarTec
  • Identification of new clients for marketing TSRI services
  • Assist in the recruiting and screening of contractors for various open consulting positions

Cost of Service/Revenue Assurance Auditor

Broadwing Communications, Austin, TX (Contract through Technology Staffing Resources)
12.2002 - 02.2003
  • Conducted audit of Broadwing's CABS invoices from providers
  • Identified $3 million in disputes in less than 6 weeks
  • Tailored CABS re-rating tool to accurately determine amount of over-billing
  • Designed custom templates to facilitate accurate input of manual data into validation system
  • Developed accrual methods for recurring and non-recurring rate billing errors
  • Developed reports for all levels of management to track and announce status of billing disputes
  • Testing of reporting and tracking tools
  • Trained personnel at Broadwing to use newly developed dispute resolution processes

Requirements Manager, QA Tester and CABS SME

ICG Communications, Englewood, CO (Contract through Technology Staffing Resources)
03.2001 - 01.2002
  • Audited Current End User and CABS systems for inaccuracies
  • Recommended changes to facilitate maximizing revenue and minimizing disputes - resulted in a $10 million in annual net increase in revenue
  • Prepared business rules and requirements for a new in-house CABS System
  • Incorporated Reciprocal Compensation, PICC, CARE and UNE-P Billing into the New CABS Requirements
  • Worked with the Internal development team to convert requirements into use cases for the ICG legacy consolidation project with Object Oriented Methodology (OOM)
  • Quality assurance lead conducting all phases of testing including end user testing of new system
  • Training of new users
  • Served as LEC liaison with companies like ITC Deltacom, Mpower, US LEC, AT&T, Bell South, MCI, Sprint, Embarq, Qwest and Verizon
  • Developed and maintained LEC to LEC 8YY CABS billing system, generating $2 million in additional CABS revenue annually

Sales and Internal Methods and Training Developer

TSRI Consulting, Deerfield, IL (Internal Staff position)
01.2001 - 03.2001
  • Prospecting for new business opportunities
  • Recruiting of personnel for identified opportunities
  • Wrote testing section of the TSRI “Field Guide for Consultants”
  • Prepared project management section of the Field Guide
  • Prepared requirements specification section of field guide
  • Trained TSRI recruiters and staff members on the use of the field guide

CABS Development and QA Project Manager

AT&T Local Services (Including the Former TCG) (Contract through Technology Staffing Resources)
03.1999 - 12.2000
  • Participated on the new billing system process design ream for AT&T Carrier Access Billing System (ACABS)
  • Requirements definition for new CABS and CC&B System
  • Project manager over the AT&T local transition and migration team that worked to move to new ordering, provisioning and billing systems
  • Led migration team in defining and executing test cases for integration, user acceptance and parallel testing of new system, identifying and resolving defects

CABS Requirements Developer/QA Tester (Contract through Technology Staffing Resources)

GTE
10.1998 - 03.1999
  • User requirement definition for internally developed billing and provisioning platforms
  • Test plan preparation for new system
  • Definition of test scripts for certification of new switches

Project Manager Over Requirements Development and QA/Testing

MCI Local (CLEC) - Richardson, TX (Contract through Technology Staffing Resources)
09.1994 - 10.1998
  • Project managed MCI development of mainframe CABS ordering, provisioning and billing system, designing and building system from inception to completion
  • Side-by-side unit testing with developers
  • Conducted system and integration testing reporting and tracking defects
  • Mainframe application management of Local Traffic System (LTS) for improved CABS message processing functionality

Project Manager

Citizens Communications, Dallas, TX (Contract through Technology Staffing Resources)
03.1992 - 09.1994
  • Project managed all aspects of the installation of NYNEX DPI CABS platform.
  • Assisted in converting to NYNEX DPI CC&B
  • Assisted in the conversion from NYNEX DPI CABS to CDG CABS
  • Provided support for data gathering processes of upgraded Citizens' switches
  • Assisted in Citizens' acquisition of GTE and Alltel properties
  • Migration to Citizens' ordering/provisioning, message processing and Switched and Special Access CABS systems.
  • Participated on the process improvement team at Citizens, developing methods for new customer support systems and processes company-wide

Business Analyst /Bill Auditor

TELESPHERE – Des Plaines, Il (Contract through CSC Intelicom)
11.1991 - 03.1992
  • Audited and validated LEC and CLEC CABS Bills for Telesphere of Chicago and reconciled errors resulting in refunds

Sales Representative to Regional Bell Operating Companies

GN NETCOM – Minnetonka, MN
02.1991 - 11.1991
  • Trained client's call centers at US WEST, and Bell Atlantic in the proper and safe use of headsets
  • Developed headset sales plan for marketing to all RBOC call centers nationwide
  • Developed plan to comply with “Bellcore Safety Standards for Headsets”
  • Established accounts with US WEST, Pacific Bell and Bell Atlantic

Contract Requirements Manager/Account Manager/Project Manager

CSC Intelicom
03.1987 - 02.1991
  • CABS SME, responsible for requirements preparation and implementation
  • Management of team responsible for Centel and Ameritech clients' CABS switched and special access ordering, provisioning and billing methods and procedures
  • Directed technical writers in preparation of CABS training for Access Ordering Methods and Procedures for

Product Marketing Director

US West Communications - Denver, CO
02.1983 - 03.1987
  • Managed Network Group responsible for Line Assignment and management of COmputer System for Main-frame OperationS (COSMOS)
  • Developed and Managed new CABS equal access products, reviewing and interpreting Modified Final Judgement (MFJ) rulings and newly filed FCC and States access tariffs
  • Introduced new equal access CABS products to Interexchange Carrier (IXC) customers
  • Represented US WEST on Bellcore 800 database committee that developed interim and present day 800 service using SS7 data networks
  • Managed group responsible for development and marketing of Volume Discount Products (VDPs) for business and residential customers

President, CEO

Darda Toy Company, East Brunswick, NJ
12.1977 - 09.1981

Education

B. S. - Marketing

Brigham Young University
Provo, Utah
01.1982

Skills

  • Project management;
  • Life cycle management;
  • Operation and use of end user, wholesale ordering/provisioning and billing systems;
  • Analysis and design in mainframe and non-mainframe environments
  • Functional and technical requirements development
  • Quality assurance in all phases of testing, defect and requirements tracking (using tools like Quality Center, MS Project and @task)
  • Strong verbal and written skills
  • Hands on knowledge of many CC&B and Ordering and Billing platforms in the Telecommunications Industry including UDP, CDG, Amdocs, Intec, IABS and CRIS; Familiarity with LEC and CLEC products and their applications in a business setting with a working knowledge of voice, data and IP products, including POTS and Switched and Special Access Services
  • Deadline adherence
  • Project management

TOOLS

  • Rational Requisite Pro
  • Agile Software Development Methods and Tools
  • MS Visual Studio Professional
  • TSO Mainframe and AS400 Queries
  • Oracle Database and UNIX/Linux operating systems
  • Microsoft Excel, Access, Word, Power Point, Outlook
  • MS Project
  • Word Perfect
  • Project Management Tools Including Microsoft Project PS Scheduler and PVCS Tracker
  • Revenue Assurance Tools Including Broadmargin's BillTamer, Vibrant's CAS, Lavastorm's Revenue Assurance and Data Analysis
  • Toad
  • Crystal Reports
  • Quality Center
  • Workflow tools like Process Optimization Engine (POE)
  • Plant Management tools like Cable Management System (CMS)
  • Understanding of various operating systems, namely, Windows, UNIX, Linux
  • Use of applications running on MS, .Net, Java and HTML web applications
  • Testing Methodologies including unit testing, acceptance testing, functional testing, performance testing, usability testing, compatibility testing and security testing.

SYSTEMS

CABS, CRIS (CBSS, Ensemble, AMDOCS Telecom End User Billing systems), Martin and other Order Entry and Provisioning, IBM Mainframe, Multiple AMA Polling and Mediation Platforms, Quality Center, MS Project, CRM

Languages

Spanish
Full Professional

Timeline

Independent Contractor

Self-employed
09.2015 - Current

Testing of Service Orders and Billing related to conversion from Legacy to common CenturyLink Systems

Kforce – Contractor for CenturyLink - Wholesale Markets Group
01.2015 - 07.2016

Vice President of Customer Solutions

UDP – San Antonio, TX
01.2012 - 12.2015

Embarq Legacy to CenturyLink System Integration, CASS to CABS

CenturyLink Telecommunications
10.2009 - 09.2011

Customer Experience Improvement Lead

AT&T Mobility (Contract through Technology Staffing Resources)
04.2008 - 10.2009

Billing and Quality/Testing SME

Verizon Business (Contract through Technology Staffing Resources)
12.2007 - 03.2008

Assistant to Vice President – Revenue Assurance/New Revenue Opportunities Coordinator

Level 3, Broomfield, Co
09.2004 - 11.2007

Revenue Assurance Process Development and Implementation

Lavastorm Corporation, Boston, MA
07.2004 - 09.2004

Licensed Real Estate Salesperson

Virginia Cook Realtors, Dallas, TX
03.2003 - 06.2009

New Lines of Business Development

Internal TSRI Support
12.2002 - 03.2003

Cost of Service/Revenue Assurance Auditor

Broadwing Communications, Austin, TX (Contract through Technology Staffing Resources)
12.2002 - 02.2003

Requirements Manager, QA Tester and CABS SME

ICG Communications, Englewood, CO (Contract through Technology Staffing Resources)
03.2001 - 01.2002

Sales and Internal Methods and Training Developer

TSRI Consulting, Deerfield, IL (Internal Staff position)
01.2001 - 03.2001

CABS Development and QA Project Manager

AT&T Local Services (Including the Former TCG) (Contract through Technology Staffing Resources)
03.1999 - 12.2000

CABS Requirements Developer/QA Tester (Contract through Technology Staffing Resources)

GTE
10.1998 - 03.1999

Project Manager Over Requirements Development and QA/Testing

MCI Local (CLEC) - Richardson, TX (Contract through Technology Staffing Resources)
09.1994 - 10.1998

Project Manager

Citizens Communications, Dallas, TX (Contract through Technology Staffing Resources)
03.1992 - 09.1994

Business Analyst /Bill Auditor

TELESPHERE – Des Plaines, Il (Contract through CSC Intelicom)
11.1991 - 03.1992

Sales Representative to Regional Bell Operating Companies

GN NETCOM – Minnetonka, MN
02.1991 - 11.1991

Contract Requirements Manager/Account Manager/Project Manager

CSC Intelicom
03.1987 - 02.1991

Product Marketing Director

US West Communications - Denver, CO
02.1983 - 03.1987

President, CEO

Darda Toy Company, East Brunswick, NJ
12.1977 - 09.1981

B. S. - Marketing

Brigham Young University

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