Daniel Brumfield
Lady Lake,FL
Summary
Results-oriented Team Leader possessing first-rate communication, problem analysis and organizational skills. Adaptable professional with 4 years of experience in customer service and customer relations. Tech-savvy with proficiency in office equipment operations. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Team Leader
Publix
11.2023 - Current
- Managed staff scheduling to ensure optimal coverage and efficiency in daily operations.
- Gathered and analyzed customer feedback to drive service improvements and enhance client satisfaction.
- Resolved conflicts effectively by employing communication strategies and mediation techniques.
- Facilitated team training sessions to enhance skill sets and promote a collaborative work environment.
- Evaluated customer service staff performance and provided constructive feedback.
- Supervised the department with 100+ associates.
- Completed new hire processing and was very keen on making them feel welcomed and showing them how to be a valuable member of the team.
- Led the training calls for brand new publix hires doing their virtual orientations(company wide). Welcomed over 1000 new associates.
Customer Service Staff Member
Publix
06.2022 - 11.2023
- Responded to customer requests for products, services, and company information.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Dealt and managed high volumes of cash and had no difficulties completing closing processes on time.
- Completed money service transactions and followed all laws and regulations regarding western unions and money order purchases.
- Trained new staff members on operational procedures and customer service excellence.
- Was involved in the community and led/participated in publix serves events.
Cashier
Publix
10.2021 - 06.2022
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
Pressure Washer
Sunny Sometimes
03.2021 - 08.2021
- Used scrapers, brushes and cleaners to eliminate layered on dirt, mud, or debris.
- Inspected washing tools, equipment, and materials daily for damage or needed repairs.
- Answered customer questions on pricing, products, procedures, and materials used.
- Followed safety protocols to prevent accidents and injuries.
- Completed and washed neighborhood sidewalks/curbs.
Education
High School Diploma -
The Villages High School
The Villages, FL05-2021
Skills
- Complaint resolution
- Administrative support
- Team management
- Account management
- Data management
- Customer service excellence
- Performance monitoring
- Decision-making
- Problem-solving aptitude
- Leadership development
- Problem-solving abilities
- Handling complaints
- Staff scheduling
- Orientation and training
- Multi-tasking
- Employee training
- Professionalism
- Mathematics
Certification
Nocti Business Management
Timeline
Customer Service Team Leader
Publix
11.2023 - Current
Customer Service Staff Member
Publix
06.2022 - 11.2023
Cashier
Publix
10.2021 - 06.2022
Pressure Washer
Sunny Sometimes
03.2021 - 08.2021
High School Diploma -
The Villages High School
Similar Profiles
COLLIN R. MOORECOLLIN R. MOORE
Customer Service Representative at PublixCustomer Service Representative at Publix
Huguecene AlcideHuguecene Alcide
Grocery Stocker at PublixGrocery Stocker at Publix
Trinity StephensonTrinity Stephenson
Pharmacy Technician at PublixPharmacy Technician at Publix
Helen ReyesHelen Reyes
Customer Service Associate Cashier at PublixCustomer Service Associate Cashier at Publix
Mariann GoodmanMariann Goodman
Human Resources Specialist at Citizens First BankHuman Resources Specialist at Citizens First Bank