Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel B. Sock

Ukiah,CA

Summary

Join YOUR organization! Help expand upon its strengths, performance, initiative and results. Assist in building up the prospective capabilities and performance of the team through support and improved cohesion.

Service professional with solid background in managing and optimizing service operations. Known for effectively leading teams, improving customer service processes, and achieving operational goals. Reliable team player who adapts to changing needs and maintains high standards in performance and results.

Overview

20
20
years of professional experience

Work History

Service Department Manager & Warranty Writer

Garton Tractor
01.2021 - Current
  • Enhanced communication between service technicians and customers by establishing clear expectations and maintaining open channels of communication.
  • Improved overall department efficiency through the implementation of performance metrics and regular team meetings.
  • Coordinated cross-departmental efforts to ensure seamless delivery of services to clients throughout their experience with the company.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Sales Associate & Service Writer

THURSTON AUTO CORP.
01.2019 - 01.2021
  • Interact with customers, listen to their questions and concerns and provide timely responses. Educate clients about the company’s products, services and offers. Schedule appointments, take orders, monitor service progress, calculate charges and process payments. Review customer accounts and report changes to internal staff. Manage complaints, returns and resolve customer grievances. Record customer details and transactions. Serve as a customer relationship manager. Serve as a link between customers and different departments in the organization.
  • Sales associate for both the Honda and CDJR dealerships. Customer relations and associated paperwork. Phone, email, mail follow up with present past and prospective clientele.

Senior Admin/Special Inspections

LACO Associates
01.2017 - 01.2019
  • Office manager and event coordinator handling billing information and organizing job information and filling. Client liaison and networking onsite technician. Orchestrated office moves and laboratory functions. In the special inspector role responsible for conducting on and off-site nuclear compaction testing, Storm water management, concrete, rebar, wood structure, building plan/code enforcement. Laboratory experience with running curves using manual equipment.

PARTS SPECIALIST

GARTON TRACTOR
01.2016 - 01.2017
  • Acquisition of replacement parts to facilitate both single party and large-scale operation repairs. Necessary to be proficient in both the mechanical and technical operation of heavy duty equipment not limited to agricultural and construction environments. Customer service and cash handling on a daily basis. Familiarity with the creation and handling of new/established accounts.

INVENTORY CLASSIFICATION SPECIALIST/MANGER

TWGW NAPA AUTO PARTS
01.2013 - 01.2016
  • Maintaining the market place relevancy of products and exchanged goods; use of inventory and sales software; time management and in-depth computer skills required to efficiently and effectively utilize all available assets. Proficient in MS Office suite and custom spreadsheet formats; Organize, track, and maintain a large volume of inventory over a three county network of a national auto parts chain; position requires the coordination of multiple departments to both track and assign tasks to multi outlets and employees.

Full time College student

Mendocino Junior College/Health Sciences
01.2011 - 01.2013
  • Majored in Health Sciences/Business Management. Completed 95 credits in the area of study. Continuing to pursue.

Personal assistant/Secretary and Event Coordinator

Redwood Health Club
01.2009 - 01.2013
  • Customer service-Sales Representative, managing multiple line phone systems; maintaining and organization of athletic club calendar of scheduled events; meet with members and explain the benefits of membership, work to resolve conflicts with members and find solutions mutually agreeable; Organize and manage large public events; Oversee and maintain club membership accounts.

Infantry/Personal security Detachment for General Staff and VIP liaison

US ARMY
01.2005 - 01.2009
  • Operation Iraqi Freedom (x2) Deployments- 2006-2007 / 2008-2009
  • Completed two tours in Iraq. Provided personal security for a senior staff, this required the organizing and executing of specialized transportation time schedules and the development of pre-operation safety plans; Communicated classified information to appropriate personal.
  • Honorably Discharged.

Education

ASSOCIATES -

MENDOCINO COLLEGE
UKIAH, CA

Skills

  • Diverse and comprehensive skills in typing, filing, inventory, clerical, research, data entry, presentation, organization abilities, group coordinating, strategic/logistical planning, handling of and dissemination of Classified and or/ Sensitive materials personal or otherwise, and Conflict mitigation training

Timeline

Service Department Manager & Warranty Writer

Garton Tractor
01.2021 - Current

Sales Associate & Service Writer

THURSTON AUTO CORP.
01.2019 - 01.2021

Senior Admin/Special Inspections

LACO Associates
01.2017 - 01.2019

PARTS SPECIALIST

GARTON TRACTOR
01.2016 - 01.2017

INVENTORY CLASSIFICATION SPECIALIST/MANGER

TWGW NAPA AUTO PARTS
01.2013 - 01.2016

Full time College student

Mendocino Junior College/Health Sciences
01.2011 - 01.2013

Personal assistant/Secretary and Event Coordinator

Redwood Health Club
01.2009 - 01.2013

Infantry/Personal security Detachment for General Staff and VIP liaison

US ARMY
01.2005 - 01.2009

ASSOCIATES -

MENDOCINO COLLEGE

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