DANIEL BUI
Renton
Summary
Professional with strong experience in mortgage industry, prepared for this role. Proven ability to assess clients' financial needs, originate loans, and ensure compliance with regulations. Reliable team player who adapts to changing demands and focuses on achieving results. Skilled in customer service, financial analysis, and communication.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Mortgage Loan Officer
C2 Financial
08.2024 - Current
- Evaluated client financial profiles to determine loan eligibility and recommend suitable mortgage products.
- Developed customized loan strategies, enhancing customer satisfaction and retention rates.
- Facilitated communication between clients, lenders, and third-party vendors to streamline the loan process.
- Analyzed market trends to provide clients with accurate information on mortgage rates and options.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
Loan Officer
CMG HOME LOANS
12.2023 - 06.2024
- Maintained current knowledge of local and federal laws, regulations and guidelines related to mortgages.
- Prepared weekly, monthly, and quarterly reports of loan activity.
- Managed pipeline of loans from pre-qualification through closing while ensuring high levels of customer service were met throughout the entire process.
- Developed and maintained relationships with customers, real estate agents, title companies, appraisers and other industry professionals to ensure successful loan closings.
- Conferred with underwriters to resolve mortgage application problems.
- Conducted in-depth interviews with borrowers to determine financial goals and objectives, as well as their current income and assets for underwriting purposes.
- Reviewed financial documents including tax returns, bank statements, pay stubs and other applicable documents to verify accuracy of information provided by the borrower.
- Coordinated timely submission of complete loan files to lenders for processing and approval.
- Conducted risk assessment of loan applications and provided recommendations.
Mortgage Loan Officer
KEYBANK
12.2018 - 12.2023
- Work closely with bank partners at multiple bank locations to build banking relationships and help meet clients' banking and lending needs.
- Earned 'Outstanding Achievement' award for production in Q1 - Q4 in years 2020, 2021, and 2022.
- 2020 President's Club award.
- Consistently earned high ratings for file quality and customer satisfaction.
- Maintained current knowledge of local and federal laws, regulations and guidelines related to mortgages.
- Prepared weekly, monthly, and quarterly reports of loan activity.
- Managed pipeline of loans from pre-qualification through closing while ensuring high levels of customer service were met throughout the entire process.
- Developed and maintained relationships with customers, real estate agents, title companies, appraisers and other industry professionals to ensure successful loan closings.
- Conferred with underwriters to resolve mortgage application problems.
- Conducted in-depth interviews with borrowers to determine financial goals and objectives, as well as their current income and assets for underwriting purposes.
- Reviewed financial documents including tax returns, bank statements, pay stubs and other applicable documents to verify accuracy of information provided by the borrower.
- Coordinated timely submission of complete loan files to lenders for processing and approval.
- Conducted risk assessment of loan applications and provided recommendations.
Home Mortgage Consultant
WELLS FARGO HOME MORTGAGE
07.2013 - 12.2018
- Consistently earned high ratings for file quality and customer satisfaction.
- Maintained current knowledge of local and federal laws, regulations and guidelines related to mortgages.
- Prepared weekly, monthly, and quarterly reports of loan activity.
- Managed pipeline of loans from pre-qualification through closing while ensuring high levels of customer service were met throughout the entire process.
- Developed and maintained relationships with customers, real estate agents, title companies, appraisers and other industry professionals to ensure successful loan closings.
- Conferred with underwriters to resolve mortgage application problems.
- Conducted in-depth interviews with borrowers to determine financial goals and objectives, as well as their current income and assets for underwriting purposes.
- Reviewed financial documents including tax returns, bank statements, pay stubs and other applicable documents to verify accuracy of information provided by the borrower.
- Coordinated timely submission of complete loan files to lenders for processing and approval.
- Conducted risk assessment of loan applications and provided recommendations.
Liability and Injury Claims Examiner
GEICO INSURANCE AGENCY
08.2007 - 06.2013
- Investigate auto accident claims to determine Insured's liability, risks, and exposures.
- Arbitrate liability disputes between other insurance companies.
- Manage and evaluate medical reports and billing statements to ensure injury claims are settled fairly.
- Evaluate income statements to determine proper reimbursement for wage loss claims.
- Make offers for settlement of injury claims.
- Evaluated insurance claims for accuracy and compliance with company policies
- Conducted thorough investigations to identify fraudulent activities and mitigate risks
- Manage heavy case load while ensuring deadlines are met.
- Prepared written reports detailing examination results and recommendations for corrective action.
- Identified suspicious activities and reported them promptly to senior management for review.
Customer Service Representative and Trainer
GEICO
06.2001 - 08.2007
- Service auto insurance policies.
- Counsel policyholders on enhancements to their policies to protect their potential liability and exposures.
- Issue affidavits of insurance for dealers, banks, and state agencies.
- Sell value-added insurance products.
- Displayed strong organizational skills while managing multiple projects simultaneously.
- Answered a high-volume of calls in a call center environment.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Referred unresolved customer grievances to designated departments for further investigation.
- Logged details of customer service calls in computer system following correct protocols.
- Analyzed customer feedback surveys to identify areas of improvement in the customer service department.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Actively sought out ways to increase efficiency in existing processes related to onboarding procedures.
- Monitored progress of each trainee individually throughout the entire onboarding process.
- Implemented feedback loops which allowed management teams insight into how well their new hires were adapting after completion of initial training courses.
- Developed and provided training and staff development programs using knowledge of classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
- Maintained accurate records related to new hire training programs such as attendance logs, course evaluations, certifications.
Education
Bachelor of Arts (B.A.) - History
University of Hawaii At Manoa
Honolulu, HIBachelor of Arts (B.A. Minor) - Political Science
University of Hawaii At Manoa
Honolulu, HIHigh School Diploma -
Hawaii Baptist Academy
Honolulu, HISkills
- Sales and networking (10 years)
- Financial analysis and credit assessment (10 years)
- Customer service and relationship management (10 years)
- Problem solving and decision-making (10 years)
- Loan Origination
- Risk management assessments
- Analytical and Critical Thinking
- Quality Assurance
- Knowledge of products, structuring, and advising (10 years)
- Regulatory compliance and risk management (10 years)
- Industry trend analysis and adaptability (10 years)
- Communication and interpersonal skills (10 years)
- Fair Housing Regulations
- Regulatory Compliance
- Mentoring and training
- Client account management
- Document review
- Underwriting
- Loan management
Certification
Washington State NMLS Mortgage Loan Originator License
Languages
Vietnamese
Intermediate
native language
Timeline
Mortgage Loan Officer
C2 Financial
08.2024 - Current
Loan Officer
CMG HOME LOANS
12.2023 - 06.2024
Mortgage Loan Officer
KEYBANK
12.2018 - 12.2023
Home Mortgage Consultant
WELLS FARGO HOME MORTGAGE
07.2013 - 12.2018
Liability and Injury Claims Examiner
GEICO INSURANCE AGENCY
08.2007 - 06.2013
Customer Service Representative and Trainer
GEICO
06.2001 - 08.2007
Bachelor of Arts (B.A.) - History
University of Hawaii At Manoa
Bachelor of Arts (B.A. Minor) - Political Science
University of Hawaii At Manoa
High School Diploma -
Hawaii Baptist Academy