Daniel Burnett

Operations Manager

McMaster Carr Industrial Supply

Atlanta, GA

02.2013 - 05.2025

Supervised daily operations to ensure efficient workflow and productivity.
Managed inventory levels and coordinated supply chain activities effectively.
Developed and implemented process improvements to enhance operational efficiency.
Trained and mentored team members on best practices and safety protocols.
Managed scheduling, training and inventory control.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Built strong operational teams to meet process and production demands.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Developed and implemented operational procedures to ensure quality standards are met.
Collaborated with management team on long-term strategic planning initiatives for the organization.
Responded to information requests from superiors, providing specific documentation.
Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
Planned delivery routing, team workflows, and promotional initiatives.
Oversaw financial management, budget management, accounting and payroll activities.
Produced SOPs to document workplace procedures and optimize productivity through standardization.
Measured and reviewed performance via KPIs and metrics.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.