Daniel Burrell IV
Jersey City
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Front Desk Lead
Tribeca Pediatrics
07.2023 - Current
- Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.
- Trained new front desk staff members, fostering a team environment and ensuring consistent service quality for guests.
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
Program Coordinator
Hoboken High School
10.2022 - 06.2023
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.+
- Guided and mentored High School Students through their semesters, offering advice regarding school or personal experiences.
- Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
EOF Office Assistant
Caldwell University
08.2018 - 04.2022
- Interacted with students and staff by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Education
Bachelor of Science - Sports Management
Caldwell University
Caldwell, NJ05.2022
Timeline
Front Desk Lead
Tribeca Pediatrics
07.2023 - Current
Program Coordinator
Hoboken High School
10.2022 - 06.2023
EOF Office Assistant
Caldwell University
08.2018 - 04.2022
Bachelor of Science - Sports Management
Caldwell University