Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Daniel Busa

Customer Relations
West Babylon,NY

Summary

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

50
50
years of professional experience

Work History

TSA Pre-Check Enrollment Agent

Staples
11.2013 - 03.2023
  • Interviewed and processed TSA Pre-Check applicants.
  • Interacted with applicants and gathered information required
  • processed thousands of applicants during my tenure as an enrollment agent

Legal Assistant

Law Firm
Long Island, NY
08.2006 - 08.2012
  • Communicated pertinent information to clients via phone, email, and mail.
  • Researched statutes, decisions, legal articles, and codes.
  • Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
  • Attended court hearings and depositions to take notes and document proceedings.
  • Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Interviewed clients to obtain information relevant to cases.
  • Produced legal documents such as briefs, pleadings and appeals.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
  • Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Scheduled appointments, court appearances, and depositions for busy law firm.
  • Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
  • Self-motivated, with a strong sense of personal responsibility.
  • Paid attention to detail while completing assignments.
  • Worked well in a team setting, providing support and guidance.
  • Skilled at working independently and collaboratively in a team environment.
  • Organized and detail-oriented with a strong work ethic.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.

Graphic Artist

Advanced Sound Company
Farmingdale, New York
09.2003 - 07.2006

Generated electronic schematics

  • Proved successful working within tight deadlines and a fast-paced environment.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Auto Sales Associate

Atlantic Superstore
West Islip, NY
05.2002 - 05.2003
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Resolved customer concerns promptly, ensuring their overall satisfaction throughout the purchasing process.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Responded to customer enquiries via telephone and email.
  • Used in-store system to locate inventory and place special orders for customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Enhanced dealership reputation by delivering exceptional customer service experiences.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Collaborated with the service department to address any post-sale issues or inquiries from customers.
  • Answered telephone and email inquiries from potential customers.
  • Located merchandise across various stores to address customer needs.
  • Increased customer satisfaction by providing personalized assistance and tailored vehicle recommendations.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Developed a strong rapport with clients to foster trust and long-term relationships.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of inventory, including features, specifications, and pricing.
  • Completed registration paperwork and sales documentation.
  • Conducted comprehensive vehicle presentations and test drives for potential buyers.
  • Generated new leads through referrals and networking efforts.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Boosted sales revenue through effective negotiation and closing tactics.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Paid attention to detail while completing assignments.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Skilled at working independently and collaboratively in a team environment.
  • Cultivated interpersonal skills by building positive relationships with others.

Graphic Artist

Lockheed Martin Corporaton
Great Neck, NY
1973 - 2001
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Skilled at working independently and collaboratively in a team environment.
  • Provided professional services and support in a dynamic work environment.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proven ability to develop and implement creative solutions to complex problems.

Education

Sociology

New York Institute of Technology
Long Island, New York

Skills

  • Exceptional communication
  • Data Entry
  • Document Control
  • Client Relations
  • Goal-Oriented
  • Customer Engagement
  • Administrative Functions
  • Relationship Building
  • Attention to Detail
  • Clerical Support
  • Friendly, Positive Attitude
  • Organization and Time Management
  • Call Center Customer Service
  • Client Consultations

Accomplishments

  • Supervised team of ten staff members.

Timeline

TSA Pre-Check Enrollment Agent

Staples
11.2013 - 03.2023

Legal Assistant

Law Firm
08.2006 - 08.2012

Graphic Artist

Advanced Sound Company
09.2003 - 07.2006

Auto Sales Associate

Atlantic Superstore
05.2002 - 05.2003

Graphic Artist

Lockheed Martin Corporaton
1973 - 2001

Sociology

New York Institute of Technology
Daniel BusaCustomer Relations