Daniel Butler
Waldorf,MD
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
Work History
Independent Contractor
DH Jackson Construction
Lake Charles, LA
10.2020 - 11.2023
- Resolved customer inquiries promptly via phone or email communication channels.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Negotiated contracts with vendors for services and supplies.
- Organized client meetings to provide project updates.
- Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
- Built successful partnerships with other businesses in related industries.
- Estimated projects, procured materials and controlled costs to meet exact budget targets.
- Maintained relationships with existing customers while seeking new ones.
Team Leader
Extreme Cuts Landscaping
Waldorf, MD
07.2017 - 09.2020
- Determined consumer needs to provide products and services appealing to larger market.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Identified needs of customers promptly and efficiently.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Ensured compliance with all safety regulations in the workplace.
- Maintained positive working relationship with fellow staff and management.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Assistant Manager
Valvoline Instant Oil Change
Waldorf, MD
10.2013 - 07.2017
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Ensured compliance with safety regulations and company policies.
- Established processes for monitoring customer satisfaction levels.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Communicated regularly with customers to gain insights into their needs.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Maintained up-to-date knowledge of company products and services.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Enforced company policies and procedures to strengthen operational standards across departments.
Education
High School Diploma -
Thomas Stone High School
Waldorf, MD06-2010
Skills
- Product and Service Knowledge
- Customer Relationship Management (CRM)
- Negotiation
- Complaint Resolution
- Customer Needs Assessment
- Product Sales
- Teamwork and Collaboration
Timeline
Independent Contractor
DH Jackson Construction
10.2020 - 11.2023
Team Leader
Extreme Cuts Landscaping
07.2017 - 09.2020
Assistant Manager
Valvoline Instant Oil Change
10.2013 - 07.2017
High School Diploma -
Thomas Stone High School
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