Daniel B. Wakefield

Led SharePoint governance team, enhancing intranet management at NCTR.

Served as primary contact for live NCTR meetings and international video conferences, facilitating effective communication.

Coordinated travel and lodging arrangements for center director, optimizing logistics for smooth operations.

Partnered with executive assistant on office tasks, managing calendar and coordinating seminars to enhance office efficiency.

Maintained timekeeping records for several employees, ensuring compliance with policies.

Conducted studies using surveys and interviews to improve website content management.

Reviewed web content for accuracy and compliance with Section 508 standards.

Utilized Google Analytics to monitor website usage and report findings.

Reviewed and edited website content to maintain accuracy and relevance.

Ensured compliance with plain language guidelines through adherence to AP Style Guide for web content.

Verified all content met Section 508 standards before posting, providing support to content owners for compliance.

Prepared web publication materials, determining content navigation, design, and layout according to agency regulations.

Conducted studies using questionnaires, surveys, and interviews to enhance website content management practices.

Assisted in developing policies and processes for effective information management in web team meetings.

Maintained communication with FDA representative on NCTR web functions and contributed to relevant meetings and conference calls.

Developed written guidelines, project plans, and status reports for management review and approval.

Maintained accurate inventory records for parts on order and used in maintenance shop to support operational efficiency.

Facilitated operations through clear communication with vendors and suppliers.

Reviewed and updated standard operating procedures; prepared status reports for owner.

Organized storeroom and showroom for efficient access to supplies, enhancing workflow.

Processed work orders for new maintenance requests; notified customers upon completion.

Operated sales desk to manage transactions efficiently.

Tracked daily work orders through online portal and scheduled customer appointments to streamline service delivery.

Maintained current knowledge of systems to improve error resolution and maintenance processes.

Processed incoming parts, ensuring accurate records and returning used parts to reduce costs.

Recorded travel time, mileage, onsite hours, and customer complaints with precision.

Provided support for emerging issues during customer interactions, facilitating timely resolutions and enhancing customer satisfaction.

Supported help desk activities for desktop and laptop computers at NCTR, enhancing user experience and operational efficiency.

Provided telephone customer support twice weekly to assist users with technical issues.

Troubleshot network connections on customer computers to resolve connectivity issues.

Configured printer connections and performed troubleshooting.

Unpacked and set up hardware for installation of operating system drivers and applications.

Delivered and set up computers for end users in office and lab environments, facilitating seamless integration into workflows.

Processed bulk purchases of computer equipment, including desktops, laptops, printers, and scanners.

Maintained help desk tracking software by managing assistance requests, improving response times and issue resolution.

Supported help desk activities at NCTR, resolving customer inquiries on hardware and software issues.

Assisted customers during early shift, addressing technical questions, assisting customers with technical questions regarding NCTR support.

Led Windows 95/2000 to XP conversion, identifying and replacing over 200 systems.

Developed project plans and status reports to facilitate management decision-making.

Participated in bulk purchasing of computer equipment to improve resource availability for technical support.

Connected printers to computers, ensuring proper functionality.

Unpacked and configured hardware for operating system driver installation.

Ensured robust network connection for all computers deployed.

Provided computer support for contractors, ensuring operational efficiency of mortgage department systems.

Provided telephone support for hardware and software, including Windows 95 and 98.

Maintained and repaired university PCs and Apple products, assisting staff and students with technical issues.

Addressed contractor concerns promptly, enhancing customer support experience.

Assisted daily backup activities for bank mortgage database, ensuring data integrity.

Maintained security permissions for server and database users on Windows NT and Novell.

• Collaborated on telephone support for automobile dealer alongside computer support team.

Provided telephone and remote support for voice mail and cellular communication equipment.

Utilized PCAnywhere for remote connections to monitor and assist with computer equipment.

Facilitated troubleshooting by gathering information via telephone support and providing clear solutions.

Performed on-site maintenance and installation of voice mail systems, ensuring reliability.

Maintained network and PBX phone systems and installed wire runs for new employee setups.

Assembled voice mail computer systems to meet operational needs.

Assisted in designing rack-mounted systems for optimal space utilization.

Installed operating systems on computer systems in a manufacturing environment. and applications in a manufacturing environment.

Delivered phone support for multimedia equipment, resolving sound card issues to enhance customer satisfaction.

Provided tailored solutions for customers installing Creative Labs sound cards, ensuring successful setup and functionality.

Supported Windows 3.x and 95 operating systems during customer interactions.

Aided supervisor in assessing team workflow in monitoring employee performance and workflow, contributing to improvements in service quality.

Conducted one-on-one training to enhance customer service techniques and procedures.

Led ground surveillance systems team during Desert Storm, ensuring operational readiness and effectiveness.

Aligned team training objectives and work plans with company goals to enhance operational effectiveness.

Maintained vehicle and radar equipment during detached deployment to support tank company operations.

Submitted status reports with strategic recommendations for surveillance duties to command structure, facilitating informed decision-making.

Created detailed surveillance schedules to optimize monitoring operations. and provided regular assessments to command leaders and non-commissioned officers.

Delivered team briefings to update members on project accomplishments and deadlines.

Oversaw data communication center operations from 1985 to 1986, managing daily functions efficiently.

Ensured operational readiness of critical computer equipment through regular maintenance and repairs, including terminal line printers, card punch machines, and communication devices.

Operated mainframe computer systems, including line printers and optical character readers.

Verified and formatted incoming typed messages for accurate routing.

Managed incoming messages in print, magnetic tape, and card punch formats.

Maintained detailed records of all sent and received messages to ensure traceability.

Ensured compliance with security protocols by holding top secret SCI clearance, ensuring access to sensitive information.

Ensured security of classified materials at top secret levels.

Documented destruction of sensitive materials to maintain compliance.

Guided customers on message preparation and routing procedures to enhance support.