Daniel Caballero
Miami,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Boosted customer loyalty and enhanced sales by keeping My team members efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.
Overview
4
4
years of professional experience
Work History
Line Cook/Prep Cook
Copper Blues
03.2023 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Worked with my team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from
- Plated all dishes to match established restaurant standards and to satisfy customers standards .
Customer Service Representative
Alorica
11.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Mechanic
Tune Rite Auto
06.2022 - 11.2022
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Maintained a safe working environment at all times by adhering to company guidelines.
- Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
IT Technician
Solution Computers
03.2021 - 08.2022
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting to repair hardware and software malfunctions.
- Disassembled computer hardware to perform diagnostics and check for repair needs.
- Collaborated with team members to complete complex repairs efficiently and effectively.
- Regularly communicated with clients to provide status updates on ongoing repairs, maintaining transparency and building trust in our services.
- Working with my team to complete fast and reliable repairs to increase customer satisfaction.
Cashier
KnoWhere Toys, Comics & Gaming
08.2020 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Developed strong relationships with repeat customers through friendly service interactions.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
GED -
Stellar Leadership Academy
7900 NW 27th Ave Suite F-1, Miami, FL 3314705.2022
Skills
- Time Management
- Attention to Detail
- Highly motivated
- Cleaning and organization
- Professional Attitude
- Customer Service
- Reliable and Trustworthy
- Food Preparation
- Team Coordination
- Food safety knowledge
Accomplishments
- Contributed to a consistent customer satisfaction rating through quality and timely service.
- Recognized by team members for Work ethic.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Resolved product issue through consumer testing.
Languages
Spanish
Limited Working
Timeline
Line Cook/Prep Cook
Copper Blues
03.2023 - Current
Customer Service Representative
Alorica
11.2022 - 02.2023
Mechanic
Tune Rite Auto
06.2022 - 11.2022
IT Technician
Solution Computers
03.2021 - 08.2022
Cashier
KnoWhere Toys, Comics & Gaming
08.2020 - 03.2021
GED -
Stellar Leadership Academy
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