Daniel Cabrera
Lynn,MA
Summary
Hardworking customer experience oriented employee offering over 4 years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Very detail oriented and able to accurately multitask. Able to manage a large team and be able to properly assign roles. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills in busy environments.
Overview
6
6
years of professional experience
Work History
Barback
Flight Club
Boston , MA
2023.01 - Current
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Responded to customer requests promptly and professionally.
- Demonstrated knowledge of all products offered at the bar including specialty beers, wines, liquors, sodas, juices .
- Ensured compliance with health regulations concerning sanitation standards within the bar area.
- Successfully managed multiple tasks simultaneously while providing quality service.
- Used POS system to ring up customers and open and close tabs.
Kitchen Personel
Compass Group USA (Harvard Business School)
Boston , MA
2023.01 - Current
- Cleaned walls, windows, doors, cupboards, and other surfaces with appropriate cleaning materials.
- Maintained a safe work environment by adhering to safety protocols.
- Followed established sanitation policies and procedures.
- Checked equipment for proper operation before use.
- Assisted cooks with food preparation when needed.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
Assistant Store Manager
Pacific Sunwear
Peabody , MA
2022.05 - 2023.01
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Answered customer questions and addressed problems and complaints in person and via phone.
Assistant Checkout Manager
Market Basket
Revere , MA
2018.07 - 2021.07
- Supervised store opening and closing procedures, including counting cash drawers and documenting accurate amounts.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Conducted cashier and bagger training and reviewed proper workplace expectations with new hires.
Education
Associate of Science -
University of Massachusetts - Boston
Boston, MA05.2025
Skills
- Point of sale systems
- Employee management
- Quality Assurance
- Consultative sales
- Organizational skills
- Bilingual (English and Spanish)
- Stock management
- Merchandising
- Facility Cleaning
- Teamwork and Collaboration
References
- Angela Burgos- Front End Manager (Market Basket) - (617)-884-0646
- Corey Muchata- Store Manager (Pacific Sunwear) - (978)-538-3113
- Tom Sidelinger Castro (Flight Club) - (617)-955-1327
Timeline
Barback
Flight Club
2023.01 - Current
Kitchen Personel
Compass Group USA (Harvard Business School)
2023.01 - Current
Assistant Store Manager
Pacific Sunwear
2022.05 - 2023.01
Assistant Checkout Manager
Market Basket
2018.07 - 2021.07
Associate of Science -
University of Massachusetts - Boston
Similar Profiles
Kailyn MenierKailyn Menier
Operations Manager at Flight ClubOperations Manager at Flight Club
Lyndsey MitchellLyndsey Mitchell
Waitress at Flight ClubWaitress at Flight Club
Ysabella RipleyYsabella Ripley
Waitress at Flight ClubWaitress at Flight Club