Daniel Cafiero

Key Responsibilities:

• Drive Growth and Market Expansion: Prospect and onboard new agent operators, identify local business opportunities, and participate in sales activities, such as trade shows and chamber of commerce events.
• Operational Excellence: Oversee daily operations, sales functions, and fleet management to maximize efficiency, customer satisfaction, and profitability.
• Coaching & Leadership: Motivate, train, and support operators and dealers to increase inside and outside sales, revenue, and profitability.
• Performance Auditing: Conduct regular location visits and audits to ensure compliance with customer service, financial, and operational standards.
• Business Strategy & Communication: Act as a liaison between operators, dealerships, and company management, providing insights and recommendations for location growth, closures, or operational improvements.
• Reporting & Administration: Maintain accurate reports on location performance, competitive market data, customer feedback, and operational expenses.

• Company Overview: Robinson Fresh Division
• Developed capacity solutions in order to effectively support our customer go-to market strategy
• Utilized carrier analytics and other internal resources to make informed buying decisions
• Studied market trends and seasonality
• Maintained and grew relationships with carrier accounts including conducting account reviews and identifying opportunities for additional collaboration
• Resolved problems, including identifying issues, thinking critically, seeking input to determine the best course of action, and implementing solutions
• Managed load boards to match freight with carrier capacity
• Conducted calls with carriers to determine availability and negotiate transportation rates
• Researched new carriers in the marketplace, generated leads, and qualified new carrier relationships
• Provided consistent and exceptional service levels to contracted carriers and internal customers
• Robinson Fresh Division

• Developed and implemented business strategies with our sales force to have successfully increased our market share by 2 points in just six months
• Increased client base, existing client business, and revenue from $10 to $12 per day in just six months by finding creative ways to implement more competitive prices
• Responsible for the development of new employees and organizing the duties of over 50 current employees and their on-going performance assessments
• Maintain and revise daily/weekly/monthly schedules to ensure adequate staffing at all times.
• Plans, directs and controls the preparation of returned vehicles for the next rental, and inspects vehicles on the ready line to ensure compliance with established quality assurance standards.
• Met customer service score goals every month in 2016.

• Exceeded sales goals each quarter
• Emphasized understanding of the importance of customer service, creative solutions, relationship building, customer referrals, accuracy and efficiency through weekly employee meetings
• Built strong customer relationships using my ability to have high level conversations with personal and business customers regarding the right products to meet their needs
• Handled day to day operations within the bank taking on additional roles of Senior Teller and Senior Customer Service Representative to ensure a seamless customer experience
• Maintained a high level of responsibility, being able to multitask and move easily between positions creating a seamless customer experience