Daniel Campbell
Reston,VA
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. as well, ready to lead a dedicated team of men and women to get the job done the right way.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Physical Security Specialist
Navy
Guantanamo Bay , Cuba
01.2021 - 01.2022
- Offered subject matter expertise surrounding physical security strategy and performed site inspections to adhere to physical security strategy and standards.
- Established emergency response to manage and respond to physical security needs of employees, buildings, technology and materials.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Applied and shared intelligence with law enforcement to secure employees, locations and assets in response to and in anticipation of threats.
- Monitored central alarm systems for fire, intrusion and duress alarms and responded to 2-3 emergencies weekly.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Permitted entry with escort for approved persons into secure locations.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
Navy Security Forces
Navy
Guantanamo Bay, AE
11.2019 - 01.2022
- Led, managed and performed force protection duties to protect personnel and resources.
- Maneuvered communications vehicles, intrusion detection equipment and other special-purpose equipment to facilitate operations.
- Reviewed log records to obtain pertinent information relevant to shift.
- Apprehended and detained suspects, searched persons and property and conducted interviews to gather evidence.
- Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
- Patrolled grounds to monitor status and safety of premises.
- Employed five military working dogs to aid worldwide security force operations.
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Maintained confidentiality of special reports and collected data.
- Operated and maintained sophisticated communications equipment.
- Obtained specialized training in aquatics, parachuting, survival, emergency medicine and foreign languages.
IT Support Specialist
Navy
Corpus Christi, TX
04.2018 - 08.2018
- Created help desk tickets, troubleshot and resolved desktop issues.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Updated and modified NMCI software to maintain required performance metrics and safeguard against security flaws.
- Delivered onsite technical support for 4 employees.
Support Staff Member
Navy
Corpus Christi, TX
04.2018 - 08.2018
- Assisted employees with making copies, sending faxes and filing paperwork.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Opened office by unlocking doors, turning on lights and setting up facility for business.
- Communicated with clients on behalf of staff to relay messages and information.
- Closed business daily by organizing front office, shutting down equipment, turning off lights and locking doors.
- Completed simple maintenance tasks for facility upkeep.
- Used NMCI Software to prepare various correspondence, reports and other written material.
- Created and implemented standard operating procedures for records handling.
- Increased office efficiency by modernizing document organization systems and effectively implementing SOP solutions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Assisted employees with making copies, sending faxes and filing paperwork
IT Technician
Communities of Abilene federal credit union
Abilene, TX
07.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
IT Technician
Navy
Guantanamo Bay, AE
11.2019 - 03.2022
- Performed troubleshooting and repaired peripheral devices such as printers And scanners.
- Maintained office PCs, networks and mobile devices.
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and input commands to troubleshoot areas.
Master at Arms
Navy
Bahrain , AE
08.2018 - 10.2019
- Led, managed and performed force protection duties to protect personnel and resources.
- Maneuvered communications vehicles, intrusion detection equipment and other special-purpose equipment to facilitate operations.
- Reviewed log records to obtain pertinent information relevant to shift.
- Patrolled grounds to monitor status and safety of premises.
- Apprehended and detained suspects, searched persons and property and conducted interviews to gather evidence.
- Maintained confidentiality of special reports and collected data.
- Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Conducted advanced reconnaissance operations and collected intelligence information.
- Assisted host nation militaries in mission planning to shape operational environment advantageous to coalition forces.
- Operated and maintained sophisticated communications equipment.
Education
Some College (No Degree) - Information Technology
Port Aransas High School
Port Aransas No Degree - Information Technology
ACI Learning
Jacksonville Beach, FL06.2020
Some College (No Degree) - Law Enforcement
Master At Arms Law Enforcement Academy
San Antonio, TXSkills
- Security clearance
- Military operations
- Force protection
- National security
- Software Proficiency
- Attention to Detail
- Excellent Communication
- Multitasking Abilities
- MS Office
- Dependable and Responsible
- Interpersonal Communication
- Flexible and Adaptable
- Cultural Awareness
- Customer Service Support
- Technical Troubleshooting
- Help Desk Support
- A Certification
- LAN and WAN Assessment
Certification
ITIL v4
Timeline
IT Technician
Communities of Abilene federal credit union
07.2023 - Current
Physical Security Specialist
Navy
01.2021 - 01.2022
Navy Security Forces
Navy
11.2019 - 01.2022
IT Technician
Navy
11.2019 - 03.2022
Master at Arms
Navy
08.2018 - 10.2019
IT Support Specialist
Navy
04.2018 - 08.2018
Support Staff Member
Navy
04.2018 - 08.2018
Some College (No Degree) - Information Technology
Port Aransas High School
No Degree - Information Technology
ACI Learning
Some College (No Degree) - Law Enforcement
Master At Arms Law Enforcement Academy