Daniel Canaan
Seattle
Summary
Dynamic Senior Network Engineer with extensive experience at DXC Technology, excelling in WAN management and network security. Proven track record in project management and troubleshooting, successfully deploying robust networks for proprietary confidential infrastructure. Strong communicator and problem-solver, ensuring compliance with stringent security standards while enhancing operational efficiency. Planning and deployment of special projects for high visibility customer.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Network Engineer
DXC Technology
Redmond
07.2020 - Current
- Maintain network resources, wide area network (WAN), Local Area Network (LAN), and Wireless Network (WLAN) with a focus on reliability and security.
- Project deployments of Microsoft network infrastructure for existing and new client buildings across the Puget Sound area. This includes in-place networks and the full build-out of new sites, from bare structure to full network deployment.
- Maintain status for all service tickets, operate independently, update the tickets, and communicate with the customer.
- Onsite and remote, network support for immediate troubleshooting, manage equipment replacement, ensure smooth transition of office relocations.
- Manage 400+ network cable rooms across the Microsoft campus site, maintaining cable management, equipment condition, cleaning, safety checks, and maintaining yearly audits of all network cable rooms (IDF). rooms (IDF).
- Planned and coordinate with Microsoft, Evergreen Hospital and Overlake Hospital to create a reliable and redundant network that complied with HIPAA patient record requirements as part of a large Covid Vaccination site at the Microsoft main campus. This involved creating a new secured network, device deployment of wireless terminals, end user training, device replacement, and on site support. Special program to design and deploy a mobile vaccination clinic to remote sites including on site power, networking, equipment procurement.
- Identify potential physical and technical security issues, cooperating with security teams to address issues before they impact operations.
- Installation or relocation of network hardware in network cable rooms, stacking and racking of gear, enables and confirms communications through CAT 5, CAT 6, and Fiber Optic.
- Observe, identify, and document network switches, power configuration, patch cords, port configuration.
- Management of End-of-Life equipment, safe decommissioning, removal, recyling, and documenting process to client security standards.
- Operate Ekahau wireless scanning equipment for on site scanning of network resources after deployment of new network equipment on site.
- Manage project management responsibilities to track, manage and execute compliance of Microsoft security standards.
Service Delivery Coordinator
Unisys
Redmond
07.2015 - 06.2020
- Primary parts / service contact for OEM's on all Microsoft owned systems being repaired by on site technicians. OEM's included: HP, Acer, IBM, Dell, Lenovo, Toshiba.
- Monitored and worked with technicians to ensure all parts ordered were replaced and returned within each OEM's return window to avoid late charges.
- Handled all hardware escalations between technicians and OEM's.
- Monitored and coordinated with 50+ on site technicians for service ticket updates, escalations, and audits. "No Ticket Left Untouched" All service tickets updated daily, closed in an efficient manner with full documentation.
- Root Cause Analysis (RCA) on escalations, providing an objective report to management for review or action.
- Process management and review, updating as needed to be compliant with Microsoft policies
- Technician Training, OEM certifications, escalations.
- Consignment Part Inventory management and deployment, ensuring hardware repairs met a Microsoft mandated 4 hour service window.
Senior Desktop Support Engineer
Siemens Technology And Services Private
Redmond
01.2005 - 07.2015
- Coordinated with vendors for warranty and non-warranty hardware repairs and replacements.
- Responded to helpdesk requests from end-users in a timely manner.
- Collaborated with IT team members to share knowledge and improve support processes.
- Maintained positive working relationship with fellow staff and management.
- Updated and patched systems regularly, maintaining compliance with IT security standards.
- Configured network settings for both wired and wireless connections.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Conducted training sessions for end-users on how to use newly implemented software or hardware devices.
- Resolved problems with hardware including laptops, desktops, printers and other peripherals.
- Utilized ticketing systems to track and prioritize support requests, improving response times and resolution rates.
- Installed, configured, and troubleshot desktop applications such as Microsoft Office Suite, Adobe Creative Suite.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Created detailed documentation regarding common technical issues faced by users.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Documented and updated technical procedures, user guides, and policies for desktop support.
Education
Some College (No Degree) -
Green River Community College
Auburn, WASkills
- Network security
- WAN management
- LAN deployment
- Wireless networking
- Network troubleshooting
- Project management
- Cable management
- Network troubleshooting expertise
- Microsoft office proficiency
- Wireless networking support
- Network operations
- LAN switching technologies
- Strong troubleshooting skills
- Information security technology
Affiliations
- Master Flyer Creations - CAD, Laser and 3D printing design business for model railroading. Producing 1/160th scale replica models for consumers.
- CERT - Member of Community Emergency Response Team for disaster response. When a disaster strikes, can take the initiative to help the community with professional training through local emergency service providers.
Accomplishments
- Employee of the Year - 2008 - Siemens Business Systems, Washington State District
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Server +
- Department of Homeland Security IS-317 2004 Certificate of Achievement, Community Emergency Response Team
References
References available upon request.
Timeline
Senior Network Engineer
DXC Technology
07.2020 - Current
Service Delivery Coordinator
Unisys
07.2015 - 06.2020
Senior Desktop Support Engineer
Siemens Technology And Services Private
01.2005 - 07.2015
Some College (No Degree) -
Green River Community College
Similar Profiles
Syed NadeemuddinSyed Nadeemuddin
Professional 2 Networks at DXC Technology (Was transitioned from AT&T to DXC)Professional 2 Networks at DXC Technology (Was transitioned from AT&T to DXC)
Henry Arthur VincentHenry Arthur Vincent
Client Capability Lead at DXC Technology, DXCClient Capability Lead at DXC Technology, DXC
Nikhil C TNikhil C T
Business Analyst / Manual QA Tester at DXC Technology/Fidelis Technology Services Pvt LtdBusiness Analyst / Manual QA Tester at DXC Technology/Fidelis Technology Services Pvt Ltd
Yash KumarYash Kumar
Lead Software Engineer at DXC TechnologyLead Software Engineer at DXC Technology
Heather StaffordHeather Stafford
Executive Sous Chef at Bon Appetit Management CoExecutive Sous Chef at Bon Appetit Management Co