Daniel Capps
Westminster,MD
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
13
13
years of professional experience
Work History
Care Giver Supervisor
The ARC Of Carroll County
09.2023 - Current
- Stayed current on and consistently followed safety procedures.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Maintained complete and accurate records of donors, donations and employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Attraction Supervisor
Field Of Screams
08.2010 - 09.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
Education
High School Diploma -
Agora Charter Cyber School
Harrisburg, PA06.2013
Skills
- New Product Information
- Lead Management
- Client Care
- Operational Efficiency
- Customer Experience
- Client Interactions
- Customer Satisfaction
- Staff Meetings
- Stock Control
- Inventory Control Processes
Timeline
Care Giver Supervisor
The ARC Of Carroll County
09.2023 - Current
Attraction Supervisor
Field Of Screams
08.2010 - 09.2020
High School Diploma -
Agora Charter Cyber School
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