Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniel Carballo

New York,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Assistant Store Manager

Cole Haan
New York, NY
09.2022 - Current
  • Provided training to new employees on company policies and procedures.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Coached and developed store associates through formal and informal interactions.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Executed merchandising and floor moves based on seasonal changes, business needs and trends.
  • Trained retail staff on visual merchandising standards and practices to ensure store-wide consistency.
  • Made over $230K in sales in the last fiscal year, while also having a UPT that exceeded the store average.

Sales Lead

Cole Haan
New York, NY
02.2022 - 09.2022
  • Listened to customer needs to identify and recommend best products and services.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Reset store displays for special events and seasonal merchandise changes.
  • Provided training sessions for new employees on sales techniques, procedures.
  • Resolved customer complaints in an efficient manner while maintaining quality standards.
  • Managed a team of 10+ sales representatives, providing guidance and support.

Engagement Coordinator

HomeGoods
Winston-Salem, NC
01.2021 - 01.2022
  • Managed employees and ensured that all corporate processes were followed correctly.
  • Supervised the operation of the cash registers.
  • Surpassed targets for the store credit card.
  • Handled customer inquiries, such as concerns and suggestions.
  • Maintained clear and effective communication with the store team.
  • Served as a mentor to more than 25 workers.
  • Worked in a workplace characterized by a high work volume, and a rapid pace.
  • Encouraged employees to attain their objectives by providing various incentives.
  • Delivered impressively high levels of service to customers.
  • Reorganized the checkout queue to include new products in an effort to boost sales.

Education

BBA -

Pace University
New York, NY

Skills

  • Employee training
  • Visual merchandising
  • Sales reporting
  • Inventory management
  • Customer service
  • Staff motivation
  • Employee development

Languages

Spanish
Native/ Bilingual

Timeline

Assistant Store Manager

Cole Haan
09.2022 - Current

Sales Lead

Cole Haan
02.2022 - 09.2022

Engagement Coordinator

HomeGoods
01.2021 - 01.2022

BBA -

Pace University

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Daniel Carballo