Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel Carlson

Martinsburg

Summary

Accomplished General Manager at DB Schenker with a proven track record in leadership and operations management. Spearheaded initiatives that significantly enhanced team performance and operational efficiency, leading to sustained business growth. Expert in P&L management and customer relationship management, achieving notable improvements in profitability and client loyalty.

Overview

15
15
years of professional experience

Work History

General Manager

DB Schenker
01.2023 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.

Operations Manager

Western Transportation Group
02.2016 - 01.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Increased profit by streamlining operations.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.

Regional Manager

PMSI INC
05.2010 - 02.2016
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Established and maintained operational standards for Number locations.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
  • Developed and executed successful business plans that resulted in improved market share and profitability within the region.
  • Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
  • Secured key accounts with customized sales presentations showcasing unique value propositions tailored to prospective clients'' needs.

Education

Associate Of Arts - Logistics Management

College of Southern Maryland
La Plata, MD

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Training and development
  • Inventory control
  • Customer relationship management
  • P&L management

Timeline

General Manager

DB Schenker
01.2023 - Current

Operations Manager

Western Transportation Group
02.2016 - 01.2023

Regional Manager

PMSI INC
05.2010 - 02.2016

Associate Of Arts - Logistics Management

College of Southern Maryland

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Daniel Carlson