Head Waiter
Star Cinema Grill
Richmond, TX
07.2021 - present
- Trained new waiters on food service procedures and customer service standards.
- Provided assistance in resolving customer complaints in a professional manner.
- Verified that all items ordered were delivered correctly to each table.
- Took initiative to anticipate guest needs before they arose, ensuring excellent customer service at all times.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Provided exceptional service to high volume of daily customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Presented menus and answered questions regarding items.
- Developed and conducted comprehensive training plans for new bartenders, emphasizing customer service, product knowledge, and responsible alcohol service.
- Conducted regular performance evaluations of trainees to ensure compliance with company standards and policies.
- Suggested innovative ideas for promotional events or activities geared towards increasing sales revenue.
- Provided mentorship opportunities for junior staff members by helping them develop their skillset further through constructive criticism or advice.
- Assisted in resolving any customer complaints efficiently while upholding company values throughout the process.