Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel Carrillo

Aurora,Colorado

Summary

Dedicated Field Service Technician enthusiastic about working residential and commercial systems with successful record of completing projects on time. Knowledgeable in Satellite installations and sales. Solid career history comprising more than 15 years.

Skilled Installer knowledgeable about managing inventory, schedules and new installations. Familiar with quality standards and documentation requirements.

Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 16 years of related experience and superior planning and time management abilities.

Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.

Overview

28
28
years of professional experience

Work History

Field Service Engineer

Gallery Carts
07.2023 - Current
  • Completed over 5 jobs daily in satellite installations according to strict schedules, inventories and customer needs.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored participant workflow and behaviors throughout training process.
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
  • Tracked attendance and progress against goals for each participant.
  • Identified and solved internal problems related to employee turnover by revamping training approaches.
  • Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
  • Configured internet connections, routers and wireless access for devices.
  • Stayed up-to-date on changes in Dish technology to offer customers updated equipment and provide accurate and thorough operation demonstration.
  • Set up and programmed devices and educated customers on use.
  • Fed cables through access holes, attics and floor spaces.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

Field Service Technician /Trainer

DISH
04.2006 - 05.2024
  • Completed over 5 jobs daily in satellite installations according to strict schedules, inventories and customer needs.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored participant workflow and behaviors throughout training process.
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
  • Tracked attendance and progress against goals for each participant.
  • Identified and solved internal problems related to employee turnover by revamping training approaches.
  • Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
  • Configured internet connections, routers and wireless access for devices.
  • Stayed up-to-date on changes in Dish technology to offer customers updated equipment and provide accurate and thorough operation demonstration.
  • Set up and programmed devices and educated customers on use.
  • Fed cables through access holes, attics and floor spaces.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

Lead Construction Manager

Insurance Contractors And Associates
04.1997 - 03.2006
  • Implemented practical project documentation systems to strengthen traceability.
  • Led team of 15 contractors and reported project progress to senior managers.
  • Scheduled contractors for on time customer care
  • Surveyed sites to determine material needs and accurately manage inventories and budgets.
  • Led weekly production and operations contractor meetings, facilitating stronger communication and helping to resolve critical issues.
  • Promoted adherence to safety policies and procedures, ensuring proper handling and operation of materials and equipment.
  • Oversaw employee attendance record, handled payroll and ordered new materials for sites.

Education

Aurora Central High School
Aurora, CO
05.1998

Skills

  • Differentiated Learning Techniques
  • Online Teaching
  • Classroom Observation
  • Virtual Communities
  • Google Slides
  • Class Engagement
  • Customer Service
  • Policy and Procedure Adherence
  • Upselling Techniques
  • Sales Expertise
  • Membership Sales
  • Time Management
  • Superior Work Ethic
  • Team Player
  • Safety-First Mentality
  • Telecommunications Systems
  • Installation Expertise
  • Work Orders
  • Wall Fishing
  • Advanced Troubleshooting
  • Home Visits
  • Customer Training
  • Diagnosing Issues
  • Sound Systems
  • Customer Engagement

Timeline

Field Service Engineer

Gallery Carts
07.2023 - Current

Field Service Technician /Trainer

DISH
04.2006 - 05.2024

Lead Construction Manager

Insurance Contractors And Associates
04.1997 - 03.2006

Aurora Central High School

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