Daniel Carrillo
New River,AZ
Summary
Detail-oriented and motivated professional with a proven record in client care, operations management, and customer service excellence. Skilled in process improvement, team leadership, and fostering positive client relationships. Recognized for reliability, adaptability, and driving measurable results in fast-paced environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Concierge Remote
Oscar Health, LLC
04.2024 - Current
- Provide personalized assistance to members, helping them navigate benefits, claims, and healthcare resources.
- Deliver exceptional service through phone, chat, and email while maintaining high satisfaction scores.
- Collaborate with cross-functional teams to resolve complex member issues and ensure timely follow-up.
- Utilize internal systems and data to document interactions and identify trends to improve member experience.
Customer Service Representative
Consumer Cellular
2023 - 04.2024
- Resolved customer inquiries with a focus on timely and accurate information delivery.
- Implemented process improvements to enhance customer satisfaction and response times.
- Collaborated with team members to develop solutions for complex customer issues.
- Trained new employees on customer service protocols and best practices.
Direct Support Professional
One Step Beyond
07.2019 - 01.2021
- Prepared and maintained detailed records of client progress and services performed.
- Supported clients with daily living needs, personal hygiene, and mobility assistance.
- Coordinated transportation and accompanied clients to medical appointments and community activities.
- Established trusted relationships with clients and families, promoting comfort and engagement.
- Ensured compliance with agency guidelines and completed clinical documentation accurately.
Manager
Family Partners LLC
01.2017 - 01.2019
- Developed and implemented operational goals to enhance service quality and efficiency.
- Hired, trained, and coached staff, leading to improved employee performance and team cohesion.
- Monitored safety standards and enforced compliance with workplace health protocols.
- Led department initiatives, achieving sales goals and improving client satisfaction.
- Analyzed systems and procedures to recommend and implement process improvements.
Education
High School Diploma - undefined
RSD High School
Phoenix, AZ08.2013
Skills
- Client & Care Plan Assessment
- Community Integration & Support
- Service Documentation & Compliance
- Patient & Member Advocacy
- Process Improvement
- Team Leadership & Training
- Problem Resolution & Decision Making
Certification
Fingerprint Clearance Card
Languages
Spanish
Native or Bilingual
Timeline
Concierge Remote
Oscar Health, LLC
04.2024 - Current
Direct Support Professional
One Step Beyond
07.2019 - 01.2021
Manager
Family Partners LLC
01.2017 - 01.2019
High School Diploma - undefined
RSD High School
Customer Service Representative
Consumer Cellular
2023 - 04.2024
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