Erica Carroll
Kansas City,United States
Summary
Dynamic leader with success spearheading medical operations planning and leading teams through diverse operational requirements. Skilled trainer and mentor to subordinate personnel to improve productivity and technical understanding while maximizing team performance.
Overview
12
12
years of professional experience
Work History
Non Comissioned Officer in Charge
USAF Military Entrance Processing Station
KANSAS CITY, MO
09.2020 - Current
- Trained, coached and mentored Military and DOD civilian employees to improve readiness and training ensuring zero deficiencies from United States Military Entrance Processing Command.
- Awarded Non Commissioned Officer of the year for 2019 for 11th Battalion and top five nationally out of all of MEPCOM command.
- Developed, implemented and approved the overall military training and operations programs for the MEPCOM Command. Assessed the training status of subordinate headquarters and their organic units, in addition to their command control of units. Ensured evaluations, inspections, and objectives of the MEPCOM Command training programs are complied with, ensuring a positive training environment is maintained.
- Supported all aspects of the Commander's Readiness Program IOT achieve and maintain the maximum level of Soldier medical readiness within the unit.
Senior Technician Internal Medicine
United States Air Force, USAF
Lackland Air Force Base, TX
01.2018 - 08.2020
- Consulted with physician to Leverage evidence-based expertise to interpret patient symptoms and test results and create individualized plans of care while.
- Appointed lead Technician of 59th Medical Group to help with integration and development or new Airman
- Directed, supervised and evaluated medical, clerical or maintenance personnel during initial stages of COVID 19 outbreak.
- Explained policies, procedures and services to patients.
- Used clinical skills to conduct lab draws, assess vital signs, treat pre-and post-operation patients.
- Guaranteed accurate, timely flow of information by maintaining patient charts and updating healthcare team on patient status.
Aerospace Medical Technician
United States Air Force
Whiteman Air Force Base, MO
01.2015 - 01.2018
- Performed basic physical assessments of newborns and infants.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Bank Teller
UMB Bank
Whiteman Air Force Base, MO
06.2012 - 06.2014
- Explained bank services, financial products and applicable fees to customers.
- Delivered exceptional service to customers in person or over telephone.
- Opened new checking, savings and lines of credit for customer accounts.
- Built and maintained client relationships through quality, personalized interactions.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Education
Associate of Science - Nursing
Community College of Air Force
Montgomery, AL01.2019
Skills
- Infection Control Procedures
- Records Management
- Patient Care and Safety
- Patient Relations
- Management Team Building
- Program Optimization
- Customer Service Management
- Process Improvements
Timeline
Non Comissioned Officer in Charge
USAF Military Entrance Processing Station
09.2020 - Current
Senior Technician Internal Medicine
United States Air Force, USAF
01.2018 - 08.2020
Aerospace Medical Technician
United States Air Force
01.2015 - 01.2018
Bank Teller
UMB Bank
06.2012 - 06.2014
Associate of Science - Nursing
Community College of Air Force