Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniel Cartacai

Sacramento,CA

Summary

Accomplished Senior Manager with a proven track record at SP Plus, looking for a new role in a more people-centric sector. The ultimate goal is to become part of an organization that promotes a family-like work environment, allowing interpersonal skills to flourish and contribute positively. Given my background in management, customer service, organization, and scheduling, coupled with my strong people skills, I am confident that I would be an excellent fit for the Sutter Family.

Overview

18
18
years of professional experience

Work History

Senior Manager

SP Plus Parking
06.2023 - Current
  • Oversaw a portfolio comprising 10 facilities, along with 9 special event venues, and managed a team of approximately 45 employees.
  • Managed daily operations, client interactions, customer support, equipment procurement, installation and repair scheduling, yearly revenue budget creation, and served as a liaison for human resources as necessary.
  • Identified cost improvement changes and cost savings plans to increase company savings.
  • Conducted weekly meetings with Facility Managers to facilitate safety discussions, provide safety training, and maintain open communication with staff.
  • Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.
  • Developed and implemented new filing systems to improve organizational efficiency and productivity.

Owner/Operator Specialist

SACSWEEP
09.2006 - Current
  • Managed day-to-day business operations of my own commercial sweeping, power washing, hauling and porter services.
  • Fostered enduring professional connections with property managers and contractors.
  • Delivered outstanding service, establishing a strong reputation in the industry.
  • The business was built by creating a reliable customer service experience, ensuring that all tasks not only met but surpassed industry standards and were completed promptly.

Senior Facility Manager

SP Plus Parking
05.2022 - 05.2023
  • I served as the operations manager overseeing all 65 locations in the Sacramento region, acting as the primary liaison between staff and senior management.
  • The main hiring manager for the region oversees interviews, employee documentation, monthly audits, safety audits, disciplinary actions, and served as the liaison for human resources.
  • The main daily objective involved organizing coverage for absences and special events, while also establishing a system to ensure all employees could access a shared Google schedule/calendar where none previously existed.
  • A secondary emphasis involved managing over 116 distinct employee personalities while fostering a positive and engaging work environment to maintain morale and encourage employees to accept less desirable shifts.
  • Identifying, attracting, and developing new talent from the existing workforce within the organization.

Special Events Manager

SP Plus Parking
12.2019 - 05.2023
  • Oversaw the daily operations of events in the Sacramento region, including the management of nine parking garages adjacent to the Golden 1 Center, supported by a team of 30 staff members.
  • Established a workplace that fostered employee satisfaction and ensured all staff received comprehensive training to achieve high levels of customer satisfaction.
  • Tasked with organizing employee shift schedules and coordinating all event operations, including entrance and exit strategies, to ensure a smooth and efficient experience.
  • Coordinated transportation and parking arrangements for guests and vendors.
  • Developed detailed event reports, documenting all aspects of each event.

Facility Manager

SP Plus Parking
03.2020 - 04.2022
  • Daily management of the 1515 R Street Parking Plaza.
  • Responsibilities encompassed daily administrative tasks, bookkeeping, scheduling, revenue reporting, safety audits, training, and meetings. Provided customer service to over 700 regular parkers and thousands of transient users. Managed maintenance and repairs while overseeing all operations of a 24-hour facility.
  • Supported monthly parkers in establishing online payment accounts and managed revenue collection processes.
  • Maintained inventory and ordered supplies to keep facility resources readily available.
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
  • Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.

Assistant Facility Manager

SP Plus Parking
07.2019 - 01.2020
  • Overseeing the organization of employee shift schedules. Establishing new parking arrangements at 300 Capitol Mall. Managing bookkeeping, daily revenue collection, and reporting. Coordinating individual appointments with customers interested in parking services. Marketing parking spaces. Developing new revenue opportunities within the parking facility.
  • Supporting the manager in conducting safety audits and handling insurance claims while overseeing repairs and coordinating maintenance schedules.
  • Managing daily phone communications and overseeing the parking office operations.

Education

High School Diploma -

Valley High School
Sacramento, CA
06.1996

Skills

    • Customer Service
    • Scheduling
    • Human Recourses
      • Procurement
      • Microsoft Office/Gmail
      • Budgeting and Reporting

Languages

Romanian
Full Professional

Timeline

Senior Manager

SP Plus Parking
06.2023 - Current

Senior Facility Manager

SP Plus Parking
05.2022 - 05.2023

Facility Manager

SP Plus Parking
03.2020 - 04.2022

Special Events Manager

SP Plus Parking
12.2019 - 05.2023

Assistant Facility Manager

SP Plus Parking
07.2019 - 01.2020

Owner/Operator Specialist

SACSWEEP
09.2006 - Current

High School Diploma -

Valley High School

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Daniel Cartacai