Daniel Carter
Norwalk,CT
Summary
Dynamic General Manager with a proven track record at Pinstripes, excelling in operational management and staff training. Expert in budgeting and event coordination, I consistently enhance customer satisfaction and drive brand visibility. My leadership fosters a positive team culture, ensuring high-quality service delivery and operational efficiency. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
18
18
years of professional experience
Work History
General Manager
Pinstripes
Norwalk, Connecticut
09.2019 - Current
- Oversaw daily operations and ensured smooth service delivery at the hospitality venue.
- Managed staff scheduling and training to optimize team performance and customer experience.
- Coordinated events and private parties, ensuring client satisfaction and seamless execution.
- Developed marketing strategies to enhance brand visibility and attract new customers.
- Monitored inventory levels and ordered supplies to maintain operational efficiency.
- Implemented quality control measures to uphold service standards across all departments.
- Fostered a positive work environment through effective communication and team-building activities.
- Analyzed customer feedback to identify areas for improvement in service offerings.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
Assistant General Manager
Red Robin
Mayslanding, NJ
04.2015 - 08.2019
- Responsible for all FOH and HOH operations for a $4.1 million full-service restaurant.
- Responsible for managing all operational costs to meet or exceed budget guidelines.
- Fully responsible for the entire employee lifecycle, to include hiring, ongoing training, and employee retention.
- Fully engaged, hospitality-driven operator with a focus on delivering exceptional guest experiences.
- Part of a team that has achieved exceptional bar sales results since our restaurant has opened.
- Oversaw inventory management, ensuring stock levels met demand effectively.
- Implemented operational procedures to enhance customer service and satisfaction.
- Monitored compliance with health and safety regulations throughout the establishment.
- Evaluated performance metrics to identify areas for process improvement initiatives.
- Supported marketing efforts through promotional events and community engagement activities.
- Performed administrative tasks such as filing paperwork, preparing documents.
Assistant General Manager
Chili's
Philadelphia, PA
08.2013 - 04.2015
- Responsible for all FOH and HOH operations for a full service restaurant.
- Responsible managing all operational costs to meet or exceed budget guidelines.
- Fully responsible for the entire employee lifecycle to include hiring, ongoing training, and employee retention.
- Fully engaged hospitality driven operator with a focus on delivering exceptional guests experiences.
- Heavily involved in all aspects of HOH operations.
Assistant General Manager
Buffalo Wild Wings
Cerritos, CA
04.2011 - 08.2013
- Responsible for all FOH operations for a $5.0M full-service restaurant.
- Responsible managing all operational costs to meet or exceed budget guidelines.
- Heavily involved in all aspects of local store marketing.
- Fully responsible for the entire employee lifecycle to include hiring, ongoing training, and employee retention.
- Fully engaged hospitality driven operator with a focus on delivering exceptional guests experiences.
- Assisted in managing daily restaurant operations and staff scheduling.
- Coordinated training programs for new team members and ongoing staff development.
- Implemented operational procedures to enhance customer service and satisfaction.
Multiple Store Manager
Block Buster Video
Laguna Niguel, CA
09.2007 - 12.2010
- Responsible for overseeing three locations to include full financial responsibility.
- Responsible managing all operational costs to meet or exceed budget guidelines.
- Heavily involved in all aspects of local store marketing. Ensure the overall execution of merchandising standards and marketing programs.
- Fully responsible for the entire employee lifecycle to include hiring, ongoing training, and employee retention.
- Schedule, organize and direct assignments; overall accountability to ensure that proper cash controls and loss prevention procedures are in place and followed per company standards; ensure the overall execution of merchandising standards and marketing programs while maintaining a clean store environment.
- Acted as a brand ambassador for the company and responsible for fostering an upbeat, people-oriented culture in three locations.
Education
Diploma - Coursework in Scene Of the Crime, Identifications, Connecting evidence to events, Explaining the crime, Introduction & The crime scene, Physical evidence, Organic & Inorganic analyses, Forensic serology and DNA, Fire and Firearms, Fingerprints and documents
Ashworth College
Atlanta, Georgia01.2006
Associates Degree - Coursework in Report Writing, Criminal Investigation, Juvenile Justice, Domestic Violence, Introduction to Computers, Private Security, College Mathematics, Ethics in Criminal Justice, Corrections, Introduction to Psychology, Business Communications II, Business Law, Policing, Personal Finance, Criminal Procedure, Business Communications I, Criminal Law, American Government, USPS standard mail, Introduction to Criminal Justice, Introduction to Business
Ashworth College
Atlanta, Georgia01.2006
Certificate of Achievement - E4 Specialist, Retention NCO US Army
United States Army
Fort Leonard Wood01.1997
Sign Language
Camden County College
Blackwood, NJSkills
- Operational management
- Budgeting and forecasting
- Staff training
- Event coordination
- Quality control
- Hospitality management
References
References available upon request.
Timeline
General Manager
Pinstripes
09.2019 - Current
Assistant General Manager
Red Robin
04.2015 - 08.2019
Assistant General Manager
Chili's
08.2013 - 04.2015
Assistant General Manager
Buffalo Wild Wings
04.2011 - 08.2013
Multiple Store Manager
Block Buster Video
09.2007 - 12.2010
Diploma - Coursework in Scene Of the Crime, Identifications, Connecting evidence to events, Explaining the crime, Introduction & The crime scene, Physical evidence, Organic & Inorganic analyses, Forensic serology and DNA, Fire and Firearms, Fingerprints and documents
Ashworth College
Associates Degree - Coursework in Report Writing, Criminal Investigation, Juvenile Justice, Domestic Violence, Introduction to Computers, Private Security, College Mathematics, Ethics in Criminal Justice, Corrections, Introduction to Psychology, Business Communications II, Business Law, Policing, Personal Finance, Criminal Procedure, Business Communications I, Criminal Law, American Government, USPS standard mail, Introduction to Criminal Justice, Introduction to Business
Ashworth College
Certificate of Achievement - E4 Specialist, Retention NCO US Army
United States Army
Sign Language
Camden County College
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