Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Casey

Wallingford,CT

Summary

Dynamic Parts and Service Director with extensive knowledge of the automotive industry with a proven advantage in a leadership role. Excellent critical thinking with a company focus, while developing a history of long-term client relationships and great salesmanship. Organized and detail-oriented professional with outstanding customer centric service skills.

Overview

28
28
years of professional experience

Work History

Parts and Service Director

BMW of North Haven
09.2023 - Current
  • Forged strategic partnerships within the automotive OEM's—expanding services offered and diversifying revenue streams.
  • Led a team of Service advisors / technicians to enhance overall productivity and maintain high-quality service standards.
  • Improved customer satisfaction by streamlining parts and service department processes.
  • Reduced operating costs through strategic resource allocation and process improvements.
  • Boosted department profitability with effective pricing strategies and cost control measures.
  • Conducted regular staff meetings to foster open communication, teamwork, and problem-solving among employees.
  • Achieved Center of Excellence for 2025

Vice President of Service Operations

Blasius Chevrolet Cadillac
01.2021 - 09.2023
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Used critical thinking to break down problems, evaluate solutions and make impactful decisions.
  • Developed new skills and applied to daily tasks to improve efficiency and productivity.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Resolved conflicts and negotiated mutually beneficial agreements between all parties.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Created plans and communicated deadlines to complete projects on time.
  • Developed action plans to create outstanding profit margins for incremental growth as well as forecasting future opportunities and ventures.

Service Manager

BMW Of Ridgefield
05.2008 - 12.2020
  • Effectively assisted and developed service advisors to handle client issues, while maintaining high levels of customer satisfaction with manufacturer.
  • Met with clients to discuss their service concerns to execute appropriate customer resolutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks, along with clear and consistent follow up.
  • Managed dealership online quarterly training performance, adhering to stringent levels of defined training for critical dealership revenue and profitability.
  • Developed effective marketing solutions for brand loyalty, customer retention, as well as clear transparency for continuously growth towards our client base while generating value and record profits.
  • Several Awards Honored for Center of Excellence for 6 years

Service Advisor / Service Coordinator /Service Manager

BMW Of North Haven
03.1998 - 04.2008
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Evaluated report data to proactively adjust and enhance service department operations.
  • Demonstrated and reviewed new products, procedures and techniques to employees.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Increased service appointments while managing effective marketing campaigns.

Education

Some College (No Degree) - Automotive Technology

Naugatuck Valley Community College
Waterbury, CT

Skills

  • Annual business planning and budgeting for dealer principal
  • Daily, weekly, monthly and annual reporting - YOY
  • Culture Development
  • Customer Service Management
  • Team Leadership
  • Conflict Resolution

Timeline

Parts and Service Director

BMW of North Haven
09.2023 - Current

Vice President of Service Operations

Blasius Chevrolet Cadillac
01.2021 - 09.2023

Service Manager

BMW Of Ridgefield
05.2008 - 12.2020

Service Advisor / Service Coordinator /Service Manager

BMW Of North Haven
03.1998 - 04.2008

Some College (No Degree) - Automotive Technology

Naugatuck Valley Community College

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