Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daniel Castillo

Miami,FL

Summary

Dynamic Executive Account Manager with a proven track record at New Health MD of Hialeah, excelling in customer engagement and strategic planning. Achieved high client satisfaction through exceptional account management and problem-solving skills, driving significant business growth and enhancing operational efficiency. Committed to fostering strong relationships and continuous improvement.

Overview

6
6
years of professional experience

Work History

Executive Account Manager

New Health MD of Hialeah
09.2023 - Current
  • Demonstrated proactive problem-solving skills by addressing potential challenges before they impacted client relationships or results.
  • Coordinated sales presentations tailored to individual client needs, showcasing company offerings effectively.
  • Collaborated effectively with cross-functional teams to address client needs and drive business growth.
  • Achieved high client satisfaction by delivering exceptional account management services.
  • Implemented systems and procedures to increase sales.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Facilitated business by implementing practical networking techniques.
  • Resolved complex customer issues promptly, maintaining trust and fostering ongoing partnerships.
  • Enhanced communication channels between clients and internal departments, streamlining processes and improving overall efficiency.
  • Maintained a deep understanding of industry trends, providing valuable insights to both clients and internal stakeholders.
  • Implemented strategic plans for account retention, contributing significantly to company stability and growth.
  • Managed accounts to retain existing relationships and grow share of business.
  • Conducted regular account reviews, identifying areas for improvement and implementing necessary changes for optimal performance.

Chief Executive Officer

Valentus Medical Center
11.2019 - 09.2023
  • Established foundational processes for business operations.
  • Negotiated favorable contracts with suppliers and vendors, ensuring cost-effective procurement processes.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Identified new revenue generation opportunities to maximize bottom-line profitability.
  • Streamlined operations for improved efficiency, reducing overall costs and increasing profitability.
  • Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
  • Drove continuous improvement by fostering a culture of collaboration, accountability, and open communication across all levels of the organization.
  • Improved operational efficiency by redesigning internal processes and implementing cutting-edge technology solutions.
  • Managed high-performing teams to successfully execute corporate objectives and drive organizational success.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Developed and executed comprehensive marketing campaigns, driving significant growth in customer base.
  • Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
  • Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
  • Directed research and development efforts in alignment with long-term strategic goals to maintain competitive advantage within the industry sector.
  • Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
  • Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
  • Procured and coordinated new resources to achieve sales targets within optimal timeframes.
  • Implemented strong financial controls, ensuring accurate reporting and solid decision-making capabilities.
  • Implemented comprehensive risk management strategies to mitigate potential threats and safeguard the company''s assets and interests.
  • Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
  • Established key strategic partnerships with industry leaders to enhance business development opportunities.
  • Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
  • Updated business processes, products, and team makeups to generate more business opportunities and cater to audience needs.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Increased company revenue by implementing innovative business strategies and expanding product offerings.
  • Oversaw major infrastructure upgrades to support rapid growth while minimizing downtime or disruptions to existing services.
  • Managed financial, operational and human resources to optimize business performance.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Monitored key business risks and established risk management procedures.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Communicated business performance, forecasts and strategies to investors and shareholders.
  • Formulated and executed strategic initiatives to improve product offerings.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Created succession plans to provide continuity of operations during leadership transitions.
  • Enhanced sales performance through strategic planning initiatives, targeted training programs, and effective incentive structures for sales teams.
  • Cultivated a positive company culture, promoting employee engagement and retention through tailored initiatives.
  • Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.

Education

Bachelor of Science - Medical Doctor

University of Havana, Cuba
Havana, Cuba
07-2015

Skills

  • Customer engagement
  • Upselling strategies
  • Data-driven insights
  • Account retention
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Team motivation
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Relationship building
  • Team building
  • Goal setting and achievement
  • Rapport and relationship building
  • Business development and planning
  • Self motivation
  • Product knowledge
  • Interpersonal skills
  • Client relationship management
  • Operations management
  • Professionalism
  • Interpersonal communication
  • Analytical problem solver
  • Strategic planning
  • Staff supervision
  • Time management abilities
  • Continuous improvement

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Executive Account Manager

New Health MD of Hialeah
09.2023 - Current

Chief Executive Officer

Valentus Medical Center
11.2019 - 09.2023

Bachelor of Science - Medical Doctor

University of Havana, Cuba

Similar Profiles

CREATE PROFILE