Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Daniel Castillo Ruiz

San Antonio,TX

Summary

Dynamic customer service professional with a proven retail and tax service track record, excelling in problem resolution and time management. Adept at fostering strong client relationships and enhancing customer satisfaction through data inputting and maintaining meticulous records, contributing to increased business opportunities and operational efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

CSA

Walgreens
10.2018 - 12.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.

Overnight Stocker/Electronics CSA

Walmart
12.2020 - 05.2022
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Informed customers about special promotions and provided detailed information for various products.
  • Offered basic technical support for customers on a wide range of products

Overnight Event Support Expert

JW Marriott
04.2023 - 01.2024
  • Skilled at working independently and collaboratively in a team environment.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Proven ability to learn quickly and adapt to new situations.

Tax Preparer

Jackson Hewitt
10.2022 - 05.2025
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Prepared written responses or tax return amendments to resolve state and federal notices.
  • Provided information about available products and services to clients, resulting in increased business opportunities.
  • Facilitated communication between clients and tax authorities.

Education

High School Diploma -

Smithson Valley High School
New Braunfels, TX
05.2021

Skills

  • Due Diligence
  • Time Management
  • Data Inputting
  • Mathematical Calculations
  • Problem Resolution
  • Monthly Audits

Certification

  • Technical support fundamentals, Google - Indefinite

Timeline

Overnight Event Support Expert

JW Marriott
04.2023 - 01.2024

Tax Preparer

Jackson Hewitt
10.2022 - 05.2025

Overnight Stocker/Electronics CSA

Walmart
12.2020 - 05.2022

CSA

Walgreens
10.2018 - 12.2020

High School Diploma -

Smithson Valley High School

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Daniel Castillo Ruiz