Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Daniel Castro

Bethlehem,GA

Summary

High-performing Manager with over 20 years of experience delivering successful improvements for business operations, sales, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

21
21
years of professional experience
1
1
Certification

Work History

District Manager

TMT Concepts
Dacula, GA
08.2022 - Current
  • Resolved customer complaints regarding sales and service.
  • Negotiated contracts with suppliers to obtain favorable terms for the district's stores.
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
  • Coached, developed and motivated team to achieve revenue goals.
  • Oversaw regional and local sales managers and staff.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.

Delivery Driver

Self Employed Services
Bethlehem, GA
05.2020 - 08.2022
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Transported and safely delivered items to prevent damage or loss.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Checked loads against shipping papers to verify contents and identify special handling requirements.
  • Loaded and unloaded vehicles at distribution center and delivery address.

Manager

El Real Mexican Grill
Bethlehem, GA
04.2019 - 05.2020
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership during times of organizational change or crisis situations.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Organized special events such as conferences or training sessions for employees.
  • Coached, mentored and trained team members in order to improve their job performance.

Insurance Sales Agent

MAPFRE Insurance
, VENEZUELA
05.2003 - 03.2019
  • Followed up with clients regularly to ensure satisfaction with services provided.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Met with division leaders and consultants to discuss strategies to increase sales.
  • Reviewed insurance policies periodically to make sure they meet customer needs.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Exceeded company sales goals for new policies.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Some College (No Degree) - Law (Pre-Law)

UFT
VENEZUELA

Skills

  • Market Research
  • Proposal Development
  • System Design
  • Workforce Development

Languages

Spanish
Native/ Bilingual
English
Professional

Certification

  • SERVSAFE FOOD PROTECTION MANAGER CERTIFICATION EXAMINATION

References

References available upon request.

Timeline

District Manager

TMT Concepts
08.2022 - Current

Delivery Driver

Self Employed Services
05.2020 - 08.2022

Manager

El Real Mexican Grill
04.2019 - 05.2020

Insurance Sales Agent

MAPFRE Insurance
05.2003 - 03.2019

Some College (No Degree) - Law (Pre-Law)

UFT
  • SERVSAFE FOOD PROTECTION MANAGER CERTIFICATION EXAMINATION
Daniel Castro