Daniel Castro
Bethlehem,GA
Summary
High-performing Manager with over 20 years of experience delivering successful improvements for business operations, sales, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
21
21
years of professional experience
1
1
Certification
Work History
District Manager
TMT Concepts
Dacula, GA
08.2022 - Current
- Resolved customer complaints regarding sales and service.
- Negotiated contracts with suppliers to obtain favorable terms for the district's stores.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Coached, developed and motivated team to achieve revenue goals.
- Oversaw regional and local sales managers and staff.
- Evaluated budget plans and current costs to project trends and recommend updates.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
Delivery Driver
Self Employed Services
Bethlehem, GA
05.2020 - 08.2022
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Transported and safely delivered items to prevent damage or loss.
- Inspected vehicle and maintained gas, oil and water levels.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Loaded and unloaded vehicles at distribution center and delivery address.
Manager
El Real Mexican Grill
Bethlehem, GA
04.2019 - 05.2020
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited and trained new employees to meet job requirements.
- Provided leadership during times of organizational change or crisis situations.
- Trained employees on additional job positions to maintain coverage of roles.
- Organized special events such as conferences or training sessions for employees.
- Coached, mentored and trained team members in order to improve their job performance.
Insurance Sales Agent
MAPFRE Insurance
, VENEZUELA
05.2003 - 03.2019
- Followed up with clients regularly to ensure satisfaction with services provided.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Reviewed insurance policies periodically to make sure they meet customer needs.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Exceeded company sales goals for new policies.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Some College (No Degree) - Law (Pre-Law)
UFT
VENEZUELASkills
- Market Research
- Proposal Development
- System Design
- Workforce Development
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
- SERVSAFE FOOD PROTECTION MANAGER CERTIFICATION EXAMINATION
References
References available upon request.
Timeline
District Manager
TMT Concepts
08.2022 - Current
Delivery Driver
Self Employed Services
05.2020 - 08.2022
Manager
El Real Mexican Grill
04.2019 - 05.2020
Insurance Sales Agent
MAPFRE Insurance
05.2003 - 03.2019
Some College (No Degree) - Law (Pre-Law)
UFT
- SERVSAFE FOOD PROTECTION MANAGER CERTIFICATION EXAMINATION
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