Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniel Castruita

Fort Worth

Summary

Friendly and detail-oriented customer service representative with experience assisting clients via phone, and in-person interactions. Skilled at problem-solving, managing transactions, and maintaining a high standard of professionalism in fast-paced environments. Dedicated to providing an excellent customer experience that fosters loyalty and satisfaction.

Overview

4
4
years of professional experience

Work History

Server and Trainer

Rockfish Seafood Grill
03.2024 - Current
  • Delivered exceptional customer service by anticipating guest needs and ensuring a positive dining experience.
  • Trained new staff on restaurant protocols, menu knowledge, and customer interaction skills to enhance team performance.
  • Developed and maintained positive relationships with regular customers, contributing to a loyal customer base.

Server and Trainer

97 West Bar and Kitchen
09.2022 - 12.2024
  • Delivered exceptional customer service by effectively managing dining experiences and ensuring guest satisfaction.
  • Utilized point-of-sale systems to accurately process transactions and manage orders.
  • Enhanced team communication through regular meetings to discuss service improvements and address challenges.

English Teacher Assistant

Spain’s Ministry of Education
09.2021 - 08.2022
  • Assisted the lead teacher in developing engaging lesson plans to promote language acquisition and literacy skills among students.
  • Provided individualized support to students during classroom activities, enhancing their understanding of English language concepts.
  • Facilitated small group discussions to encourage peer interaction and improve conversational skills in English.

Education

Bachelor of Science (BS) - Sociology With A Minor in Marketing

University of North Texas
Denton, TX
12-2012

Skills

  • Attention to Detail
  • Conflict Resolution
  • Relationship Building
  • Leadership
  • Adaptability
  • Strong Communication
  • Suggestive Selling
  • Active listener
  • Organized
  • Time management
  • Customer Service
  • Client Retention
  • Problem Solving
  • Product knowledge

Languages

English
Spanish

Timeline

Server and Trainer

Rockfish Seafood Grill
03.2024 - Current

Server and Trainer

97 West Bar and Kitchen
09.2022 - 12.2024

English Teacher Assistant

Spain’s Ministry of Education
09.2021 - 08.2022

Bachelor of Science (BS) - Sociology With A Minor in Marketing

University of North Texas

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